Health & Beauty, Manager
Watsons · Malaysia
1.Strategic Planning
- Strategic planning & development of sales activation initiatives
- Develop plans to materialize strategy & execution of health & beauty initiatives
- Research competition to identify threats and opportunities
- Align processes, resources-planning and department goals with overall strategy
- Monitor and analyse industry trends and market changes
- Review & evaluate success of health & beauty initiatives
- Collaborate with related dept/stakeholders working toward success of company initiatives & KPIs
2. People Planning & Development
- Build sustainable career path for Specialist team (Pharmacist, Health Advisor, Beauty Experts) in line with the growth & needs of the company
- Review Specialist development plan & identify changes/new trainings needed to cater to their needs
- Plan & implement effective training curriculum & flow for new & current specialists
- Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
- Conduct planned workshops, obtain feedback from attendees & perform evaluation.
- Manage & plan Specialist sales incentive scheme & evaluate performance in line with overall company results.
3. Compliance
- Update & enforce Specialist operational guidelines e.g. grooming, reporting with objective to build teamwork within store team.
- Manage team of Regional Health & Beauty Operations Executive in performing routine store visits with completion
of Store Visit Checklist - Feedback problem/issues faced by Specialist & seek ways to assist/support
- Familiar with info/announcements/guidelines by HQ (Ops Bulletin, SOP etc) related to Specialist to keep them informed
- Represent company in the Malaysian Pharmaceutical Society & serve as a contact person with regards to government health regulatory.
Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.