Warehouse Associate (Quality, Safety and Compliance)

Watsons · Kuala Selangor

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PRIMARY RESPONSIBILITIES:

A. Workplace Safety Inspection & Monitoring
1. Support daily and weekly inspection activities as directed by immediate supervision, including
but not limited to:
o Housekeeping and walkway clearance
o Emergency exit accessibility
o Fire extinguisher presence and accessibility
o First aid kit stock checks
o Eye-wash station condition
o PPE availability and usage
o Stacking and de-stacking observations at racking areas
o General workplace safety observations
2. Assist in identifying ergonomic risks during routine walkthroughs (e.g., awkward postures,
manual handling practices) and report findings directly to the supervising safety personnel.
3. Support basic noise identification activities by helping record observations or assisting with the
scheduling of noise measurement checks conducted by competent personnel.
4. Assist with HIRARC (Hazard Identification, Risk Assessment and Risk Control)-related
activities, such as gathering information, documenting hazards observed, and preparing
checklists for review by supervising safety personnel.
5. Assist in CHRA (Chemical Health Risk Assessment) support tasks, including coordinating
documentation, collecting relevant data, and compiling observation notes for subsequent
review by the competent assessor.
6. Support OSHWA (Occupational Safety & Health Workplace Assessment) data collection by
helping record findings, monitoring checkpoints, and compiling floor observation notes.
7. Assist in floor-level execution of incident reporting processes managed by the Assistant
Supervisor, including:
o Collecting initial details from the scene
o Taking photographs
o Preparing preliminary documentation for review by safety personnel B. Safety Inspection Documentation Support
1. Record safety inspection observations using approved checklists and templates provided by
the department.
2. Maintain and update safety documentation and floor logs, ensuring visibility for the Assistant
Supervisor and Manager:
o Safety inspection records
o Incident logs and preliminary incident details
o HIRARC observation notes
o Safety monitoring logs (e.g., PPE, emergency equipment checks)
3. Support tracking of inspection findings and corrective actions by updating follow-up status
exactly as instructed by supervising safety personnel.
4. Prepare, organize, and maintain documentation files to support internal reviews, corporate
audits, and external regulatory checks.
5. Ensure completeness, accuracy, and proper filing of all inspection documents to maintain
constant audit readiness for the departmental function.
6. Assist during fire service inspections, including preparing ground-level documents, retrieving
required records, and guiding inspectors to relevant physical inspection points.

C. Emergency & Safety Preparedness Support
1. Provide direct assistance to the Assistant Supervisor during emergency and safety activities,
such as:
o Fire drill exercises
o Emergency response preparation activities
o Toolbox meetings / safety briefings
o Safety Week or safety campaigns
2. Support structural administrative tasks for safety initiatives, including managing attendance
lists, collecting sign-offs/acknowledgements, updating documentation, and filing.
3. Assist in internal safety training preparation, including materials/handouts layout, training room
setup, attendance capture, and record compilation.

D. Operational Compliance Observation (Supporting Role)
1. Perform basic operational observations during regular warehouse activities to identify obvious
non-compliance related to product handling or storage practices.
2. Escalate any operational irregularities, quality risks, or concerns immediately to QA personnel
or the supervising hierarchy for further review.
3. Provide assistance during operational and warehouse compliance inspection activities when
assigned.
(Note: This role performs observation and reporting support only, working under strict supervisory
guidelines, and does not make independent compliance decisions.)

QUALIFICATION, EXPERIENCE & COMPETENCY REQUIREMENTS

A. Educational Background
• Minimum Diploma in any of the following disciplines:
o Occupational Safety & Health
o Logistics / Supply Chain Management
o Engineering / Science
o Quality Assurance / Quality Management
o Industrial or Manufacturing-related field
(Candidates with an SPM qualification may be considered if they possess strong, proven
experience in warehouse operations or safety inspection environments.)

B. Working Experience
• Preferably 1–3 years of experience in one or more of the following areas:
o Warehouse operations, ideally within a GDP/GDPMD, pharmaceutical, or medical
device environment.
o Workplace safety inspection, floor monitoring, or compliance auditing support.
• Familiarity with physical inspection checklists, incident logging, basic HIRARC concepts, and
general OSHA or ISO 45001 awareness is an advantage.

C. Technical Skills & Knowledge
• Basic Knowledge: Understanding of warehouse operations, basic safety practices (OSHA
1994 awareness), and checklist-based inspection procedures.
• Core Abilities: Capable of conducting routine floor inspections using standard SOPs,
identifying visible hazards/unsafe acts & conditions, and gathering clear photo evidence.
• Documentation Skills: Ability to record observations accurately and use Microsoft Word/Excel
to update basic safety logs and trackers.

D. Soft Skills & Behavioral Requirements
• Detail-Oriented & Reliable: Highly observant, disciplined, and consistent in conducting daily
warehouse safety walkthroughs.
• Communication & Escalations: Able to report floor findings clearly and follow supervisory
instructions and escalation protocols precisely.
• Physical Stamina: Physically fit to perform extensive walking and safety monitoring across all
operational zones of the warehouse.

E. Certificates & Training (Preferred, Not Mandatory)

Basic OSHA awareness
Hazard identification or safety inspection training
First Aid or Fire Safety training (advantage)
MHE awareness (applicable to the site execution)

(On-the-job training can be provided for suitable candidates who demonstrate the right
behavioral aptitude.)

Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.

Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.

Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.

*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.

Responsible for conducting routine safety and operational floor inspections to support workplace compliance. Operating under the day-to-day supervision of the QSC Assistant Supervisor, this role maintains accurate, timely, and complete compliance records to ensure continuous audit readiness and high safety standards under the strategic guidance of the QSC Manager.

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