Account Manager - Global

SHI International · London · £40,000–£45,000 (stated in the posting)

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Account Manager is responsible for driving customer retention, growth, and new business conversion by identifying client pain points and developing tailored solutions. This includes a focused effort on converting trading accounts into fully engaged, long-term clients. The role requires maintaining regular communication with customers to align sales and supply chain forecasts, while proactively identifying opportunities to expand account value and deepen partnerships.

Key responsibilities include hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager also plays a critical role in delivering exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation.

Through a combination of relationship management, strategic account development, and targeted new business activity, the Account Manager drives both customer success and revenue growth.

Role Description

(including, but not limited to)

New Business Development experience
Take ownership of customer relationships, ensuring a high level of engagement, satisfaction, and retention.
Identify customer needs and help deliver tailored, practical solutions.
Run business reviews and regular check-ins to share insights and drive alignment.
Work closely with internal teams to bring solutions and ideas forward.
Support initiatives that improve how we deliver technology and services to customers.
Keep CRM and customer data up to date to support account planning and growth.
Act as a key connector between customers, sales teams, and internal stakeholders.
Deliver a high standard of customer service, including quotes and renewals.

Behaviors and Competencies

Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Planning: Can identify opportunities for improvement, propose plans, and organize resources without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
Ability to excel in a team selling environment - Intermediate
Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate

Other Requirements

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
Ability to travel to SHI, Partner, and Customer Events
Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
2-4 years of experience in a Customer Success role preferred
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The estimated annual pay range for this position is £40,000 - £45,000 base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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