Vendor Performance Management Lead
WTW · Charlotte
The Role
The role has four parts: governing a small set of strategic suppliers, owning the data-led analysis of the technology portfolio, turning that insight into commercial strategy, and automating processes wherever possible.
Govern: run the supplier governance rhythm
Run the governance cadence for a small portfolio of strategic technology suppliers — two to five at the outset. You own the calendar, chair the meetings, set the agenda and hold the action log.
Establish Quarterly Business Reviews where they do not yet exist, and raise the standard where they do: the right agenda, the right people in the room, a pack worth reading, and actions that actually close.
Partner with vendors to produce the packs behind those meetings — KPI and SLA performance, spend and commitment position, open risks and issues, and progress against prior actions.
Support the named Business Supplier Owners in meeting their obligations under our Supplier Risk Management framework: service review documentation, action and issue tracking, and evidence that stands up to audit.
Analyze: turn technology data into commercial insight
- Partner with Software Asset Management to analyze technology tooling, licensing and consumption data to show what is being used, what it costs, and where value is being lost through duplication, low adoption, overprovisioning or idle capacity.
- Build forward-looking analysis for renewals and commercial events, combining usage, demand, contract and pricing data to test requirements, expose options and improve the negotiating position.
- Identify rightsizing, consolidation, and consumption-optimization opportunities across cloud, software and other technology services, and quantify the financial and operational impact of acting on them.
- Maintain trusted analytical models and reference data, document assumptions and caveats, and investigate the drivers behind movements rather than simply reporting that they occurred.
Advise: turn insights into strategy
Surface consolidation opportunities, duplication and concentration risk, and turn them into recommendations leadership can act on.
Support balance-of-trade analysis and the technology procurement deals calendar, so that renewals are anticipated rather than reacted to.
Provide the analysis behind negotiations, benchmarking and business cases, working alongside Procurement, Supplier Risk Management and Finance.
Automate: make it repeatable
Apply AI to the Vendor Performance Management practice to automate data processing, dashboards, and collecting context.
Extend and maintain data pipelines for smooth reliable, and consistent monthly reporting.
Build reporting that allows stakeholders to answer their own questions instead of requesting extracts, and automate the repeated manual work in supplier reporting and governance.
Core business hours for this role are centered around Eastern time.
WTW is looking for a colleague to run the governance rhythm with our most strategic technology suppliers, including owning the analysis that tells us what the whole portfolio is really costing us. This is a broad role for someone who likes range. In the same week you might chair a supplier review, rebuild a data model, and write the paper that changes a renewal position. You will work across Procurement, Supplier Risk, Finance and our technology teams, with visibility to senior technology leadership.