Regional Head of Product Operations
WTW · Singapore
Join WTW as a Global Product Operations Specialist and play an important role in supporting the delivery and continuous improvement of product operations across our international business.
Working closely with Product, Technology and Broking teams, you will contribute to the effective rollout of product capabilities, support global stakeholders, and help enhance processes and user experience across regions including Asia and Pacific.
This is an excellent opportunity to gain exposure to global operations while developing your expertise in a collaborative, fast-paced environment.
The Role
As part of the team, you will:
Global Operational Support & Coordination
Support the delivery of product operations activities across multiple global regions (Asia, Pacific, LATAM and CEMEA)
Assist in coordinating with regional stakeholders to ensure alignment on processes, timelines and priorities
Provide operational support to global product initiatives and rollouts, ensuring continuity and consistency
Product Operations & Process Support
Contribute to the planning and implementation of product releases
Maintain and improve operational processes to support consistency and scalability
Support the tracking and follow-up of issues, ensuring they are documented and escalated appropriately
Stakeholder Collaboration
Work collaboratively with Product, Engineering, Operations and Broking teams
Support engagement with global and regional stakeholders to understand user needs
Communicate updates and progress clearly across teams
Documentation, Training & Enablement
Develop and maintain documentation, user guides and training materials
Support delivery of training sessions in partnership with Learning & Development
Help ensure colleagues are equipped to adopt product tools and processes effectively
Continuous Improvement
Assist in analysing user feedback and operational data to identify areas for improvement
Apply structured problem-solving approaches to support enhancements
Contribute to improving the overall user support experience
Testing, Quality & Governance
Participate in User Acceptance Testing (UAT) and validation activities
Ensure activities are aligned with WTW governance, compliance and operational standards
Maintain accurate records and documentation in line with internal requirements