Head of CRM & Sales Insight Platforms

WTW · Philadelphia

The Role

The Global Lead for Sales Process & Analytics is a leadership role responsible for defining, driving, and governing the global strategy within IT for sales technology platforms—primarily Dynamics 365 CRM and Global Sales Analytics.
This role ensures that global sales systems, data, and processes align with business strategy across Sales, Marketing, and other key stakeholders. The position combines strategic leadership, platform ownership, vendor and stakeholder management, and oversight of an internal development/operations team.

The Responsibilities

Collaborate with Business Stakeholders in Sales and Marketing to ensure Sales Related systems align with business strategy.
Assist business stakeholders in developing long term strategies that leverage our global Sales platforms across both sales transactions and analytics. Provide thought-leadership in this domain.
Work with external suppliers and the internal team to ensure the on-going stability of the various sales platforms – ensuring their reliable performance and availability. Implement and monitor controls as required.
Provide management to an internal team who will develop, groom, and prioritize backlog, and clarify and translate business needs into a detailed requirement. Ensure that development aligns with strategic priorities.
Ability to communicate strategic technical direction and provide consultation as required to Sales Operations, Marketing and the wider business as appropriate.
Work with associated IT Corporate Platform leadership to deliver strategic IT objectives to the business

The Global Lead for Sales Process & Analytics is a leadership role responsible for defining, driving, and governing the global strategy within IT for sales technology platforms—primarily Dynamics 365 CRM and Global Sales Analytics. This role ensures that global sales systems, data, and processes align with business strategy across Sales, Marketing, and other key stakeholders. The position combines strategic leadership, platform ownership, vendor and stakeholder management, and oversight of an internal development/operations team.

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