Sales Operations Support Manager (Health and Benefits - North America)
WTW · United States
WTW's Health, Wealth and Career (HWC) business segment makes a difference to the health, financial wellbeing and work of millions of people. We do this by sorting through complexity and challenging the status quo to find inspired answers. You will be part of our HWC Sales Operations team which is responsible for creating an effective and efficient sales infrastructure to drive accelerated growth and an outstanding client experience. Your role will provide direct support to our Health & Benefits (H&B) North America (NA) business. This is an excellent opportunity for an ambitious professional to further advance their career.Manager – H&B North America Regional Sales Operations Support Specialist
The Role
As a Sales Operations Support Manager, you will provide support to the H&B business region leader and their regional sales community focusing on pipeline management, CRM data quality, account planning, sales enablement and client onboarding.
This position reports to the HWC NA Sales Operations Leader in collaboration with the H&B NA Sales Leader and H&B NA Region Leader.
- Serves as a key partner to the H&B NA Region Leader, supporting regional growth and client retention through strong pipeline management, reporting and data insights.
Supports the H&B NA Region Leader with account planning activities, clients at risk processes and targeting/segmentation analysis.
- Provides support to H&B sellers within the region – answering process questions, troubleshooting tools, client onboarding support and assisting with CRM data hygiene.
- Assists with client input and interview processes within the region to increase participation and enhance leadership visibility into client feedback.
- Drives adoption of sales operations tools and processes within the region and provides improvement suggestions to the global HWC Sales Operations team.
- Collaborates with H&B NA lead generation colleagues on data and process issues.
- Under the guidance of the HWC NA Sales Operations Leader, coordinates selected H&B NA sales operations processes across regions, partnering with other H&B NA Sales Operations Regional Support Specialists to drive consistency, share best practices and support initiatives such as net promoter score processes, CRM training programs and sales campaigns. Where needed, this may extend to coordinating H&B-related sales operations activities beyond the US.
- Incorporates AI and automation into everyday work and adapts to evolving needs of the business and sales operations function.
- When needed, support HWC Global Sales Operations priority initiatives and special projects which benefit HWC globally from an efficiency and/or effectiveness perspective.