Billing and Collections Sr. Advisor (Japanese Speaker)
WTW · Taguig
Principal Duties and Responsibilities
Operational Delivery
- Processing payment requests in compliance with financial policies and procedures
- Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
- Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
- Prompt escalations of identified discrepancies to front end team
- Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
- Managing document & backup requests from the customers within agreed timelines
- Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
- Ensure adherence to Group policies and procedures & Willis Insurance Essentials
- Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
- Proactively support key initiatives that have been delivered to implement change
- Participate and contribute in team huddles & team meetings