Complex Billing Group Analyst (Night Shift)
WTW · Philippines
The Role
As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.
Performance Objectives:
Excellence
Provide contract to cash support to consultants
Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client
Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines
Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner
Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary
Support ad hoc reporting requests from the client team
Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
Collect outstanding invoices by making collection outreaches to the client and escalate when appropriate
Consult with the business on process improvement and client financial management
Ensure all work is performed in accordance with targets
Plan and organize work so that Service Level Agreement objectives are realized
Innovate client billing tools and participate in testing any new system functionality
Contribute ideas and actions towards the continuous improvement of processes within area of influence
Understand and apply Willis Towers Watson’s billing processes, policies, procedures, and internal control standards
People
Work effectively to positively impact the team dynamic
Make strong contributions to the productivity of the team
Interface with other WTW teams to ensure compliance with cross-team responsibilities
Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement