Benefits Administrator
Snap Finance · Alajuela
Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
The Benefits Administrator plays a key role in delivering an exceptional employee experience by administering and supporting Snap Finance's comprehensive benefits programs. This position serves as a trusted resource for employees, ensuring accurate benefits administration, compliance with applicable regulations, and timely resolution of employee inquiries. The ideal candidate is detail-oriented, customer-focused, and passionate about helping employees understand and maximize their benefits.
How you'll make an impact:
- Administer and support the ongoing operation of employee benefits programs, including medical, dental, vision, life insurance, disability, retirement, and wellness programs.
- Serve as the primary internal coordinator for leave administration, partnering with UNUM, employees, managers, Payroll, HR, and other stakeholders throughout the leave lifecycle.
- Monitor active leave cases and coordinate employee communications, Workday updates, payroll impacts, benefits continuation, and return-to-work activities.
- Manage leave escalations and partner with UNUM to resolve discrepancies, service issues, and complex cases.
- Process employee enrollments, qualifying life events, terminations, and other benefits changes accurately and timely.
- Serve as a primary point of contact for employee benefits and leave questions, providing clear guidance and an exceptional employee experience.
- Own day-to-day relationships with benefits and leave vendors, including escalations, service issues, implementation activities, and ongoing performance.
- Coordinate annual benefits renewal and Open Enrollment activities with brokers and internal partners, including plan changes, timelines, communications, system testing, and execution.
- Partner with Payroll to ensure accurate benefits deductions, leave payments, and other benefits-related payroll transactions.
- Maintain accurate benefits and leave records and ensure data integrity across Workday and vendor systems.
- Support benefits billing reconciliation, vendor audits, compliance reviews, and required documentation.
- Maintain the annual benefits and compliance calendar, proactively managing required notices, filings, audits, renewals, and key deadlines.
- Support administration of the 401(k) and other retirement programs, including employee inquiries, vendor coordination, and compliance activities.
- Support compliance with applicable federal, state, and local requirements, including ACA, COBRA, HIPAA, ERISA, FMLA, and applicable state leave programs.
- Develop and maintain employee-facing benefits and leave resources, FAQs, and educational materials.
- Identify opportunities to improve benefits and leave processes, vendor performance, employee experience, and operational efficiency.
What you’ll need to succeed:
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 2–4 years of experience administering employee benefits.
- Working knowledge of employee benefits programs and applicable employment laws and regulations.
- Experience working with HRIS and benefits administration platforms.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to manage multiple priorities while maintaining confidentiality and professionalism.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite, particularly Excel.
What would make you stand out:
- Certified Employee Benefit Specialist (CEBS), SHRM-CP, PHR, or related certification.
- Experience with UKG, Workday, ADP, or similar HRIS platforms.
- Experience supporting multi-state or global employee populations.
- Knowledge of leave administration and accommodation processes.
- Experience partnering with payroll and finance on benefits reconciliation.
- Passion for delivering an outstanding employee experience through thoughtful benefits administration.
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice