Warranty Claim Coordinator
Thyssenkrupp · Budapest
thyssenkrupp is an international industrial and technology group with around 98,000 employees. In the fiscal year 2023/2024, the company generated sales of €35 billion in 47 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technology know-how, the businesses develop innovative solutions for the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future.
In the Hungarian development center with our engineering team of 1000 we are present as an innovative and significant partner in one of the fastest growing and most exciting segment of the automotive industry, in the field of electromechanical steering systems. With outstanding quality and high-tech developments we meet the needs of renowned car manufacturers and our developments can be found in 25 % of the manufactured cars all over the world. Our engineers work on new challenges that can change the future of automotive.
- Act as the single point of contact for customers regarding 0 km and field complaints.
- Lead and coordinate the 8D process, root cause analysis, corrective actions, and warranty claims.
- Coordinate cross-functional teams across plants, development, suppliers, and internal quality functions.
- Monitor complaint-related KPIs, trends, analysis times, and warranty costs.
- Coordinate customer complaint meetings and supplier-related topics.
- Drive continuous improvement, lessons learned, and process optimization.
- Act as the first escalation point for customers and internal stakeholders.
- Coordinate Customer Complaint Board (CCB) meetings.
- Monitor and report analysis times, trends, and relevant quality KPIs to management and the respective organizational units.
- University degree in Engineering or comparable relevant technical qualification/experience, particularly in E/E.
- Advanced knowledge of automotive quality core tools and methods.
- At least 3 years experience in project management and/or hardware development.
- Ability to coordinate and lead small cross-functional teams.
- Fluent English.
- Strong understanding of root cause analysis and 8D methodology.
- Experience in automotive warranty, quality, or customer complaint management is highly desirable.
- Excellent organizational and project management skills.
- Strong customer orientation and a solution-focused mindset.
- Analytical, systematic, structured, and self-directed approach to work.
- Excellent communication, presentation, moderation, and negotiation skills.
- A modern office in the 11th district is waiting for you to support your creativity with fun community places, cafe rooms, an own cinema and a skybar
- We support you with flexible working hours and home office opportunity
- Competitive salary and wide range of other benefits (cafeteria & bonus) are provided to you
- You can be part of a successful and growing company in the field of technology
- You can learn new languages in small groups, selecting from 5 languages
- We organize leisure time activities (board games, sport activities)
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