Training and Adoption Lead

Globe Telecom · 25F The Globe Tower

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This role is responsible for empowering our clients by designing and delivering engaging, high-impact training for our core collaboration and productivity platforms (Google Workspace, Microsoft 365, Zoom, LMS, etc.). He/she will be a key driver of tool adoption, ensuring our clients can leverage these technologies to their fullest potential, fostering a culture of efficiency and seamless collaboration.

DUTIES AND RESPONSIBILITIES:

Training Design & Delivery
- Deliver dynamic and interactive training sessions through various formats, including virtual classrooms, in-person workshops, and one-on-one coaching.
- Design and develop comprehensive and easy-to-understand training materials, such as quick-reference guides, video tutorials, presentations, and e-learning modules.
- Create tailored learning paths and curricula for different departments and roles based on their specific needs.
Content Management & Development
- Continuously update all training content to reflect the latest software updates, features, and best practices.
- Develop new training modules in response to user feedback, identified knowledge gaps, or the rollout of new tools.
- Manage and organize a centralized knowledge base or learning portal with all training resources.
Adoption & User Engagement
- Serve as the go-to expert and internal champion for our suite of collaboration tools.
- Proactively gather feedback from users/clients to measure training effectiveness and identify future training opportunities.
- Promote best practices through regular communications, such as tips-and-tricks newsletters or drop-in "ask the expert" sessions.

REQUIREMENTS:

At least 7-10 years of experience in a corporate training role, with a strong focus on technology and software training
Proven experience applying learning principles to create effective training programs
Expert-level, hands-on knowledge of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet) and Microsoft 365 (Teams, OneDrive, SharePoint, Outlook). 5
Deep familiarity with virtual meeting platforms like GMeet, Teams, Zoom
Bachelor's degree in Education, Communications, Information Technology, or a related field
Certifications in Google Workspace, Microsoft 365, or other relevant platforms are a major plus

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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