ITAM Application Support Operations (Mandarin)

Globe Telecom · 11F The Globe Tower

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Part of the IT Asset Management (ITAM) team and will assist the IT Asset Manager in formulating the long term strategic management of Globe's IT assets. The position will be responsible for tracking, processing and documenting procedures, reclamation, and disposal of all IT hardware throughout the enterprise.

Key Outcomes

Stable and reliable application services.
Reduced repeat incidents and operational issues.
Successful implementation of changes and releases.
Accurate and up-to-date operational documentation.
Improved operational visibility through monitoring and reporting.
Timely support of maintenance agreement and asset lifecycle activities.

Key Accountabilities

Application Operations

Support the day-to-day operations of assigned applications and digital services.
Monitor application health and service performance using approved monitoring tools.
Perform initial technical investigation and troubleshooting of application issues.
Coordinate with development teams, vendors, and infrastructure teams to restore services.

Incident and Problem Management

Participate in major incident resolution activities.
Perform root cause analysis support and problem investigations.
Track recurring issues and recommend operational improvements.
Ensure incidents and service requests are managed within agreed service levels.

Change and Release Support

Participate in deployment, release, and change implementation activities.
Validate operational readiness before production implementation.
Support post-implementation verification and stabilization activities.
Maintain deployment and operational documentation.

Service Reliability and Monitoring

Review alerts, logs, and monitoring dashboards.
Support service availability and performance improvement initiatives.
Assist in capacity and utilization reviews.
Identify opportunities for automation and operational efficiency.

Vendor and Asset Management

Coordinate with service providers and vendors supporting assigned applications.
Maintain application inventory and operational documentation.
Support maintenance agreement tracking and renewal activities.
Ensure operational risks and support requirements are properly documented.

HIRING REQUIREMENTS

Required

Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline..
Basic understanding of application architectures and cloud technologies.
Familiarity with monitoring and logging tools.
Strong troubleshooting and analytical skills.
Good communication and stakeholder management skills.

Preferred

Fresh grad up to 1–3 years of experience in IT Operations, Application Support, Cloud Operations, or related areas
Must be fluent in Mandarin.
Exposure to AWS, GCP, or Private Cloud environments.
Exposure to Kubernetes and container platforms.
Familiarity with GitHub or GitLab repositories.
Exposure to CI/CD deployment processes.
Basic scripting knowledge (Python, Bash, PowerShell).
Experience using AI-assisted productivity tools.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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