Post-Disaster Evaluation & Continuous Improvement Lead
Globe Telecom · Ncr
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Leads the post-disaster evaluation, analysis, and continuous improvement efforts of NRRO. Ensures lessons learned from network outages, disaster events, and operational incidents are systematically captured, analyzed, and applied to improve recovery processes, governance frameworks, and overall network resilience. Supports NRRO’s transition from recovery to strengthened preparedness.Leads the post-disaster evaluation, analysis, and continuous improvement efforts of NRRO. Ensures lessons learned from network outages, disaster events, and operational incidents are systematically captured, analyzed, and applied to improve recovery processes, governance frameworks, and overall network resilience. Supports NRRO’s transition from recovery to strengthened preparedness.
Duties and Responsibilities:
Collect and consolidate post-disaster data across all network domains (Core, Transport, Access, Power).
Conduct Root Cause Analysis (RCA) and Failure Mode Evaluation for network disruptions.
Evaluate effectiveness of recovery actions, command activation decisions, and resource allocation.
Identify process gaps, vulnerabilities, and areas for operational improvement.
Develop recommendations for network design enhancements, resilience measures, and operational procedures.
Support updates to DR/NRRO playbooks based on lessons learned.
Facilitate workshops, debriefs, and after-action reviews with internal teams and external partners.
Track and report on continuous improvement initiatives and their implementation status.
Ensure knowledge management of disaster events is maintained and accessible for future planning.
Top Deliverables:
Post-Disaster RCA & Lessons Learned Reports
Continuous Improvement Plan for NRRO Processes & Network Resilience
Updated NRRO Recovery & Response Playbooks
After-Action Review (AAR) Summary Reports
Dashboard/Tracker for Implementation of Improvement Initiatives
Competencies:
Analytical & Critical Thinking
Problem Solving & Decision Support
Continuous Improvement & Change Management
Stakeholder Coordination & Facilitation
Risk Assessment & Mitigation
Skills:
Root Cause Analysis methodologies (Ishikawa, 5 Whys, FMEA)
Network performance & incident analysis
Process improvement and operational standardization
Data collection, evaluation, and reporting
Development of hazard maps, risk maps, and vulnerability assessments
Geographic Information System (GIS) tools and mapping applications
Workshop facilitation and executive-level reporting
Hiring Requirements:
Bachelor’s degree in Telecommunications, Electrical/Network Engineering, Disaster Management, or related field
5–10 years of experience in post-incident evaluation, network operations, or continuous improvement
Experience in Root Cause Analysis, network resiliency programs, or disaster recovery evaluation
Strong analytical and problem-solving skills
Familiarity with telecom operations across Core, Transport, Access, and Power networks
Experience facilitating workshops and reporting to executive leadership
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.