Quality Assurance Engineering Head (Automation Testing)

Globe Telecom · 18F The Globe Tower

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The QAE Head is a leadership role responsible for defining and driving the quality strategy across telco platforms and digital products. This role ensures quality is embedded end-to-end — from requirements to production while leading QA teams, setting standards, and partnering with engineering, product and operations teams.

Quality Strategy & Governance

Define and own the overall QA and test strategy for Digital Channels
Establish quality standards, metrics, and KPIs
Ensure quality gates
Drive shift-left and shift-right testing practices

Leadership & People Management

Lead, mentor, and develop QA engineers and QA managers
Build high-performing QA teams aligned to product domains
Set performance goals and career development paths
Manage resource planning and capacity across programs

Delivery & Risk Management

Ensure end-to-end test coverage across complex integrations
Identify quality risks early and drive mitigation plans
Make release readiness and go/no-go recommendations

Automation & Engineering Excellence

Drive test automation strategy and adoption
Balance manual, automated, and exploratory testing
Promote testability, observability, and reliability engineering
Ensure automation is scalable, maintainable, and business-aligned

HIRING REQUIREMENTS

Bachelor’s degree in IT, Computer Science, Engineering or related field
10+ years of QA experience, ideally in telecommunications, software development, or network services.
5+ years in a senior/leadership role, such as QA Manager, QA Lead, Head of QA, or Director of Quality.
Experience with enterprise-level QA functions — scaling processes, cross-functional alignment and performance measurement.

Technical Skills

Software quality tools (e.g., Selenium, JIRA, TestRail)
Automation architecture & test frameworks
Performance, regression, integration & security testing
Telecommunication specific testing frameworks

Methodologies

Agile / Scrum / DevOps
ITIL / Six Sigma / CMMI practices
Continuous Improvement and Lean QA

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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