Intern - People and Stakeholder Engagement

Globe Telecom · 18F The Globe Tower

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The intern will support the CXM People and Stakeholder Engagement team in implementing programs that strengthen employee and frontliner engagement, improve experience insights, and sustain collaboration across internal and vendor partners. The role involves assisting in communications, event coordination, data organization, and documentation to help deliver people-focused initiatives aligned with Globe’s customer experience mission.

Detailed Job Description

Role Title: People & Stakeholder Engagement Intern (CXM)
Reporting To: Gigi Santiago, People Engagement & Stakeholder Engagement Lead, CXM

Key Responsibilities:

Program Support: Assist in planning and executing engagement programs for Globe’s CXM team and frontliner communities (e.g., BPOs, Stores, Field Technicians).
Communications: Draft and publish internal communication materials such as announcements, invites, and campaign messages through Workvivo, Google Chat, or email.
Event Coordination: Help organize and document learning sessions, engagement activities, and recognition events — including logistics, attendance tracking, and post-event reports.
Data Management: Support tracking of participation, learning hours, and feedback results (e.g., Frontliner NPS, CXM engagement scores) through Google Sheets and dashboards.
Stakeholder Collaboration: Coordinate with internal teams and external partners to ensure deliverables are on time and aligned with engagement objectives.
Research and Insights: Help gather best practices and insights related to employee and frontliner engagement to inform program design and reporting.
Documentation: Maintain accurate records of project timelines, attendance, vendor coordination, and communications for audit and continuity purposes.

Preferred Qualifications:

Background in Human Resources, Psychology, Communication, Marketing, or Business Management
Strong written and verbal communication skills
Organized, proactive, and detail-oriented
Comfortable using Google Workspace (Docs, Sheets, Slides) and tools like Canva
Interest in Customer Experience (CX), People Engagement, and Frontliner Enablement

Work Setup: Hybrid / Flexible (depending on HR assignment guidelines)

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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