Customer Support Engineer — Mechanical & Industrial Products
Fictiv · Schaumburg · $65,000–$80,000 (stated in the posting)
About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Role Summary
This is an engineering role, not a general support role. You'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.
Essential Functions
Technical Customer Support
- Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
- Support customers integrating Misumi components into their designs using CAD models and engineering analysis.
- Handle complex, custom, and competitive cross-over quoting — coordinating with domestic and overseas teams to win new business.
- Manage quality claims by working with customer service and procurement to drive resolution.
Sales & Technical Promotion
- Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
- Educate customers on Misumi's product line to drive adoption within their designs.
- Partner with the field sales team on growth initiatives and engineering-led account development.
Product & Data Stewardship
- Maintain product databases, catalog content, and website information for accuracy.
- Support catalog review, trade shows, and warehouse inventory projects as needed.
Other: Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
All employees are expected to maintain and contribute to the QMS.
Desired Traits:
- Bachelor's degree in Engineering* — Mechanical, Electrical, or Industrial preferred. This is a firm requirement.
- 0-3 years of relevant engineering or technical experience — recent graduates encouraged to apply.
- Solid understanding of manufacturing processes, mechanical components, and their real-world application.
- Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).
- Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
- Familiarity with CRM software; VBA/VB skills are a plus.
- Strong communicator — written and verbal — with the ability to translate technical complexity into clear guidance.
- Self-motivated, accountable, and comfortable working across both engineering and commercial teams.
Physical Demands
- No physical demands
Travel: Ability to travel <10% of the time for offsite customer visits, trade shows, etc.
Salary Range: $65,000 to $80,000 per year, based upon experience
Interested in learning more? We look forward to hearing from you soon.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.