Senior Consultant - Workforce Transformation - Organizational Change Management
Infosys · Kuala Lumpur
Experience
8+ years in Organizational Change Management (OCM), with broader Workforce Transformation exposure
Reports To
Principal / Engagement Manager
Travel
As required by client engagements
About Infosys Consulting and Workforce Transformation
Infosys Consulting is the global management consulting arm of Infosys, helping organizations navigate large-scale digital and business transformation. The Workforce Transformation (WX) practice partners with clients to reimagine how work gets done — spanning organizational change management, AI-driven future of workforce (operating model and organization design, workforce planning, and workforce transition), and AI-driven learning journeys. As a Senior Consultant, you will be a core delivery expert, bringing solid solution knowledge and hands-on client engagement to drive high-quality outcomes on projects.
Role Summary
The Senior Consultant is a delivery-focused role within WX, responsible for executing Organizational Change Management (OCM) workstreams with strong technical depth, while building working knowledge of the broader Workforce Transformation portfolio. This role is centered on project delivery and direct client engagement, with the Senior Consultant also expected to support proposal development as needed. Success requires demonstrating solid command of OCM solutions and the credibility to engage confidently with clients on the substance of the work.
Key Responsibilities
Organizational Change Management (OCM) Delivery
- Change strategy and planning: Contribute to and execute change management strategies and plans aligned with program objectives.
- Change impact assessment: Conduct change impact assessments across people, process, and technology, and develop practical mitigation and adoption recommendations.
- Stakeholder engagement: Support stakeholder mapping and engagement plans, and directly engage with client stakeholders to build alignment and manage relationships day to day.
- Interactive and creative communications: Develop clear, engaging, and audience-appropriate change communications, including interactive and creative formats, to support awareness and adoption.
- Training and adoption: Support training needs analysis and design of learning/adoption interventions, and help track adoption effectiveness.
- Readiness and resistance management: Execute change readiness assessments and support resistance management activities, including tracking and reporting on adoption metrics.
Cross-Pillar Workforce Transformation Knowledge
- AI-driven future of workforce: Bring working knowledge of Target Operating Model (TOM) and org design, workforce planning, and workforce transition concepts, and apply these where relevant to OCM delivery.
- AI-driven learning journeys: Understand how AI-enabled learning approaches connect to change and adoption workstreams.
- Solution credibility: Demonstrate solid, current knowledge of WX solutions and be able to speak to them confidently in client discussions.
Client Engagement and Delivery Excellence
- Day-to-day client engagement: Serve as a primary, trusted point of contact for client stakeholders on assigned workstreams, ensuring responsiveness and quality of interaction.
- Delivery ownership: Own the quality, timeliness, and completeness of assigned deliverables, whether working as part of a team or independently.
- Team collaboration: Work closely with Engagement Managers, and provide guidance and quality checks to junior team members as needed.
- Continuous improvement: Proactively flag risks, issues, or opportunities to strengthen delivery quality and client outcomes.
Business Development Support
- Proposal support: Contribute to proposal development as needed, including content development, solutioning input, and supporting materials.
- Opportunity awareness: Stay alert to potential opportunities arising from current client engagements and flag them to Principals and account leadership.
Requirements
Required Experience and Qualifications
- Minimum 8 years of experience in Organizational Change Management, including hands-on delivery of change impact assessment, stakeholder engagement, communications, training/adoption, and change measurement.
- Experience delivering OCM workstreams on transformation programs, ideally within a consulting environment.
- Working knowledge of Target Operating Model (TOM) and org design, workforce planning, and workforce transition; exposure to AI-driven workforce transformation is a plus.
- Familiarity with AI-enabled learning and capability development approaches.
- Demonstrated ability to engage credibly and independently with client stakeholders on solution content.
- Experience supporting proposal development is an advantage.
- Change management certification (e.g., Prosci, CCMP, or equivalent) preferred.
Skills and Competencies
- Strong solution knowledge and the ability to translate frameworks into practical, client-ready deliverables.
- Confident, professional client-facing communication and relationship-building skills.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work effectively both independently and as part of a team, including guiding junior colleagues.
- Strong written and creative communication skills for developing change materials.
Nature of Work and Ways of Working
This is a consulting role that requires comfort operating in fast-paced, high-stakes, and frequently ambiguous environments. Client priorities, project scopes, and timelines can shift quickly, requiring the Senior Consultant to adapt plans and ways of working while maintaining delivery quality. Success in this role requires strong personal resilience, flexibility, and the ability to sustain performance and sound judgment under pressure, while balancing hands-on delivery with ongoing client relationship management. The role may require travel to client sites and flexibility in working hours to meet client and project needs.