Practice Operations Intern

The Medical College of Wisconsin · Milwaukee

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Summary

Under the direction of the Practice Director of Development and Improvement, the Practice Operations Intern will learn, assist and apply skills needed to provide coaching and support to diverse leadership teams in performance improvement, change management and leadership training through the application of basic and advanced problem-solving principles and thinking. Tools used include structured problem solving, process maps, visual management, facilitation, project management, and change management skills to support continuous process improvement.

Primary Responsibilities

• With supervision, will assist in facilitation of complex, cross-functional improvement teams to address performance improvement goals; effectively utilize relationships to facilitate progress within teams; use effective facilitation tools to encourage participation and enhance project progress.

• Develop and maintain collaborative relationships with medical and healthcare staff to ensure effective, results-oriented project outcomes. These activities are conducted with front-line employees to improve care delivery and reduce waste or non-value added activities.

• Will assist in guiding, facilitating and assisting with the implementation of problem-solving methodology within assigned teams & clinical operations that result in measurable improvements.

• Apply rigorous data management methods and support teams to collect, analyze, and summarize data. Assure integrity of data sets and data elements through routine and systematic procedures, Develop alternative solutions to overcome data limitations.

• Act as change agent to foster a rigorous, patient centric, continuous process improvement culture throughout the practice and drive measurable process improvements.

• Assist in the development of project charters and monitoring project progress through performance and improvements in key metrics.

Knowledge – Skills – Abilities

Strong communication, interpersonal, organizational skills. Demonstrated ability to initiate and complete projects. Willing to learn team leadership skills, problem-solving, analysis, change management, and process improvement skills.  Analytical and computer skills, including knowledge and use of statistics, spreadsheets and word processing software, Visio, electronic mail and the internet. Ability to learn new systems software. Independent and self-motivated.

Qualifications

Minimum Required Education: Senior Undergraduate Student in good standing

Preferred Education: Graduate Student in good standing

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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