Customer Success Project Manager
InsiderSecurity · Singapore
We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.
Project Management
- Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
- Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
- Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
- Coordinate with product teams.
- Maintain clear and up-to-date project documentation and reports.
- Monitor and evaluate quality of service delivery using defined metrics and KPIs.
Account Management and Customer Success
- Serve as the primary point of contact for assigned customer accounts.
- Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
- Provide ongoing customer support, addressing technical or operational concerns.
- Proactively gather customer feedback and work with product teams to drive improvements.
- Responsible for product renewals.
- Collaborate with sales teams on upselling or cross-selling opportunities.
Why Join Us
You’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes — not just deployments.
Requirements
- Possess a Bachelor's degree or diploma
- 3–6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)
- Experience in management of government IT projects is an advantage
- Excellent interpersonal and communication skills, with strong customer service orientation
- Strong organizational and time management skills, and able to manage multiple projects concurrently
- Have initiative and able to take proactive approach to solve challenges
- Detail-oriented, proactive
- Familiarity with IT systems, cybersecurity concepts, or cloud environments is an advantage
- Must be a Singapore citizen or Singapore PR
Benefits
- Engage in impactful work aimed at addressing significant cybersecurity challenges
- Chalk up valuable experience and insights within the cybersecurity industry
- Receive a competitive salary package, with annual individual performance bonus
- Annual flexi benefits, medical insurance, GP visits coverage
- Enjoy 18 days of annual leave, with increments based on years of service
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