Account Coordinator
TransPerfect · Seoul
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Account Management, Localization team members’ main focus is on supporting our clients' stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our clients business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables. Account Management team members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate. Through careful oversight of quotes and project execution Account Management team members insure our solutions fulfil the clients' goals while supporting profitable growth for our organization. Through the day to day tasks Account Management team members provide technology performance feedback as well as suggestions for improvements. The Account Coordinator, Localization is an entry level role for individuals with an interest in learning about and developing skills in the Localization Industry. These individuals are localization generalists providing account management support to senior team members.
DESCRIPTION
- Learn about the various aspects of the Localization Industry and develop skills to provide clients with excellent service
- Focus on small-size and/or single-channel accounts or support larger/multi-channel accounts
- Develop project quote proposals and project schedules for new and existing clients
- Manage translation projects ensuring quality and on-time delivery and maximizing profitability
- Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
- Develop and maintain data and information including internal reports, client reports and account documentation
- Give departmental and team support by providing out of office coverage, process improvement suggestions and by organizing team building events and activities
- Support senior team members in the development of meetings presentations both for internal teams and for external clients
- Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
REQUIRED SKILLS
- Superior written and spoken communication skills in English
- Independent, self-motivated, results-oriented and dynamic with careful attention to detail
- Exceptional problem solving and critical thinking skills
- Ability to work effectively under pressure to meet tight deadlines and challenging goals
- Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Demonstrated ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service
- Willingness to travel to offsite client or sales meeting
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum Bachelor’s Degree from a recognized college or university
- Experience in a client-facing account management or client service representative role
- Fluency in English and Korean