Assistant Manager/Manager, Service Delivery
Government of Singapore · Singapore
[What the role is]
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:[What you will be working on]
Oversee Service Strategy Implementation
- Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
- Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps
- Engage with internal and external stakeholders to ensure alignment with objectives
- Drive collaborations to develop innovative solutions
Programme Management and Evaluation
- Oversee assessments of funding proposals for new programmes
- Partner with service providers to grow person-centred, resource-efficient solutions
- Set and monitor output, outcome and impact indicators
- Perform budgetary operations (e.g., funding computation, disbursements) for programmes
- Manage performance evaluation and community funding allocation
- Train and guide officers in programme implementation
- Collate and produce reports for key stakeholders
- Systems Management and Data Analysis
- Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection
- Work with government agencies to empower service users with information to find needed support
- Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps
Grant management
- Manage operational policies, including grant design, eligibility and assessment criteria
- Coordinate application and assessment phases, including conducting briefs and workshops
- Manage funding disbursements, budget utilisation and proper accounting
- Develop and maintain standard operating protocols, streamline processes and reduce administrative work
Support the Services Group and NCSS as and when required
[What we are looking for]
Personal Competencies:
- Strong communication & interpersonal skills to work with multiple stakeholders
- Able to work independently as well as collaboratively in a dynamic environment
- Strong organisational skills with keen attention to details
- Results-driven self-starter with proven ability to identify opportunities and drive projects to completion
Skills & Knowledge:
- Relevant experience with social services, and/or with grant management.
- Knowledge of public service grant management and funding practices will be an added advantage
We regret to inform that only shortlisted candidates will be notified.
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