Manager RCM Operations
TruBridge · Chennai
Manager RCM Operations
Responsibilities of Operations Manager
- Managing everyday operations of the team, inclusive of team attrition to minimize any negative impact in the process.
- Conduct quarterly assessments of the team leaders and team coach skip levels and provide helpful feedback to enhance performance. Also, to ascertain the difficulties and problems reported by the users.
- Perform periodical (Monthly and quarterly) reviews for Assistant Manager and give constructive feedback to improve performance.
- Identify development needs and ensure training fulfilment for the team to be tracked against the training plan.
- Work with Process excellence team to identify, recommend and implement process improvement.
- Regular monitor of Practice Health.
- Ensuring that the TruBridge scorecard is progressing in the desired manner. If a declining trend is seen, should collaborate with the assistant manager and team leader to find the issue and fix it.
- Monitor Payment / Denial trend from each payer and should report any variance to specific team (CS/Payer Specific).
- Evaluates staffing needs, proposes and assists with the approval process of staffing additions, and develops plans to meet staffing needs of each location within the assigned practices.
- Define and review KRAs with the Assistant Manager and create a growth path for the team members.
- Make sure newly transitioned client are coordinated with the CS, & other department, & required training provided to the team.
- Manage and handle effectively escalations raised by the clients.
- Respond to clients on any process related queries and manage 2nd level escalations.
- Analyse reports to determine when, how and why decrease in clients AR; includes denials, unbilled, credit issues and communicate with client to resolve the issue.
- Maintain standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue.
- Track clients AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met.
- Responsible for implementation and standardization of the policies and procedures.
- Audit procedures to monitor and improve the efficiency of operations.
- The continuous identification implementation of operational best practice through interaction with the wider team/other department/Stake Holders.
- Identifying and highlighting further opportunities for services and process improvements.
- Manage employee retention and engagement.
- Analyse trends impacting charges, coding, collection, and accounts receivable and delegate manageable worklist to staff.
- Contribute to Recruitment through participation in screening and interviewing Assistant Manager, Team Leader, Team Coach and end users profiles.
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
- Experience: 10+ years
Management