SR Route Supervisor
Universal Logistics · Detroit
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.
This position is based in Detroit, Michigan, supporting transportation operations for Stellantis and General Motors. The team plays a critical role in coordinating daily freight movements, managing driver activity, supporting customer requirements, and ensuring seamless communication between customers, drivers, and operational leadership.
Key Responsibilities
- Coordinate daily routes and driver assignments to ensure on-time service.
- Serve as a primary point of contact for drivers, customers, and internal operations teams.
- Monitor freight movement and communicate shipment updates, delays, and service issues.
- Support driver scheduling, attendance tracking, and staffing needs.
- Assist with fleet utilization and daily operational planning.
- Investigate and resolve transportation and service-related issues.
- Maintain accurate records, reports, and operational documentation.
- Ensure compliance with company policies, safety standards, and DOT regulations.
- Provide coaching and support to drivers while helping maintain a positive work environment.
- Track operational performance and support continuous improvement initiatives.
- Work closely with leadership to meet customer expectations and operational goals.
Qualifications
- Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related fields are a plus.
- Prior experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred.
- Strong communication and interpersonal skills.
- Organized with the ability to multitask in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Ability to lead, coach, and hold others accountable.
- Willingness to learn transportation operations and develop within a leadership role.