Technical Support Representative
AMETEK · Waukegan
About Us:
At AMETEK, we don’t just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.
Job Summary:
The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK Power Quality Solutions products, software, and service offerings. This role supports a best-in-class customer experience by assessing customer needs, troubleshooting technical issues, documenting support cases, coordinating service activity, and identifying opportunities for future service, parts, preventative maintenance, and on-site support.
Key Responsibilities:
- Assess customer technical needs, provide clear troubleshooting guidance, document support cases accurately, communicate resolution steps, and follow through to ensure issues are resolved efficiently and professionally.
- Maintain working knowledge of AMETEK Power Quality Solutions products, software, and service offerings to provide accurate technical support, troubleshoot customer issues, and recommend appropriate next steps.
- Schedule and coordinate field service activities between customers and service vendors.
- customer interactions to uncover opportunities for additional support, preventative maintenance, and on-site services.
- Perform order entry for various service, parts, and battery replacement orders.
- Support service projects as directed.
- Other duties as assigned.
- Technical Support Rep position will also be required to be on a monthly rotation for our Technical Support after-hour support program. We do offer additional pay for this participation.
Minimum Qualifications:
- Two-year technical degree in electronics, electrical technology, or a related field preferred; candidates currently pursuing a related degree may also be considered.
Desired Qualifications:
- Strong customer service and interpersonal skills with a focus on delivering professional, solutions-oriented customer experience.
- Strong problem-solving skills with the ability to apply sound judgment, technical knowledge, and adaptability when troubleshooting customer issues in real time.
- Basic working knowledge of multimeters, hand tools, and electrical troubleshooting practices.
- Proficient computer skills, including working knowledge of Microsoft Suite.
- Strong organizational skills with the ability to manage multiple tasks and follow through on support activities.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
What’s in It for You:
- Competitive compensation, holiday pay, and paid time off
- Great benefits package that includes health, vision, and dental insurance
- 401(k), plus matching
- Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
- Employee referral program
- Tuition reimbursement program
- Employee assistance program
- Exciting, fast-paced environment where you could make a true impact
- Opportunities for career advancement within our business unit and across all other AMETEK business entities
Additional Details:
Location Information:
This position is located in Waukegan, Illinois, approximately midway between Chicago and Milwaukee. Located on the shores of Lake Michigan, Waukegan offers year-round special events and an emphasis on the arts. The historic Genesee Theatre hosts touring Broadway shows, along with headliner comedians and musical shows. Waukegan also features award-winning golf courses, parks and recreation, as well as an active charter fishing fleet sailing out of Waukegan Harbor. This is a place where big-city amenities and small-town charm combine to create a community that is culturally rich, economically secure and family friendly.
To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers
To learn more about the business unit you’ll be joining, visit us at: Power Quality Solutions: https://www.powervar.com/