Inside Sales Engineer
AMETEK · Newark
Job Scope:
This role will have intensive phone contact and manage both incoming and outgoing calls/emails for the Americas sales region, consulting customers on service contracts, service, upgrade and products and applications resulting directly and indirectly in orders or longer-term opportunities. Working closely with Account Managers, the Inside Sales Engineer will provide proactive and mutual service/support to the account managers and customers in activities such as: generating proposals and quotations, managing the opportunity funnel using CRM tools, and driving direct/indirect revenue and long-term growth in the business.
Key Responsibilities and Accountabilities:
Main tasks and responsibilities are centralized around direct contact with customers and account managers.
- Manage quoting process from enquiry to order acceptance through our global CRM system.
- Elaborate customer specific upgrade path in partnership with account manager for existing systems installed at customer sites. This involves defining existing architecture and best path forward leveraging current system.
- Work with product management, sales management, account manager to develop an effective upgrade program that brings value to customer while generating revenue for the BU and providing a competitive advantage.
- If needed, provide assistance for lab functions, configuration testing, shipment of trial equipment, support on-site demos / trials / meeting, etc.
- Track existing service contracts (usage, renewal, etc.). Promote new service contract, training, service visit, advanced remote service, create value added service options, etc.
- Source and generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
- Support the Regional Sales Teams in developing our relationships with End Customers.
- Provide quotations and application support for all BU product lines (SmartAdvisor, SmartView, SmartNET, …).
- Proactive pipeline management and chasing of opportunities.
- Provide technical and general office assistance to account managers as/when required, become the point of contact between account managers and factory for technical inquiries.
- Record any customer feedback – VOC and feedback to marketing and sales team.
- Provide valued and knowledgeable support to customer by promptly replying to their needs, providing guidance and ensuring a strong drive to results.
- Ensure end customers are supported by establishing a collaborative and “customer-first” relationship.
Minimum Education & Experience:
- 3-5 years of experience in Customer Service / Sales environment in factory automation or process sensors
- Ability to understand past cases / service calls for a site.
- Strong commercial/business acumen.
- Good problem-solving skills
- Communication, influencing and assertiveness.
- High level of work ethics and customer satisfaction commitment. Must be passionate about meeting customer requirements.
- Outstanding customer service and relationship building.
- Understanding of sales and operations.
- ERP & CRM knowledge desirable.
Preferred Education & Experience:
- Experience in some of the following areas: machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation.
- Bachelor’s Degree in Engineering or Science
- Experience in the Metals and/or Paper industries
Key Competencies:
- Results Driven.
- Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
- A positive attitude and the ability to deal with ambiguity are a must.
- Demonstrates good judgement in analysing information to make routine decisions.
- Co-operates and collaborates with colleagues, cross-functionally, to support the sales process.
- Open to receiving feedback and applying/integrating the feedback to improve results.
- Good team player but also able to work on own initiative.
- Ability to travel.
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