Field Service Engineer
AMETEK · Houston
At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world.
The Field Service Engineer is responsible for supporting Process Instruments products through field repairs, customer support, and training. The role involves troubleshooting electronics, handling tools and materials, and ensuring customer satisfaction while adhering to safety standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- On-site customer installation, service support, telephone support, hardware and software configuration, troubleshooting, and maintenance support for Process Instruments products.
- Ensure repaired systems meet operating specifications, documenting service performed.
- Deliver online and onsite training at the end user's facility to help them familiarize themselves with, operate, and maintain the analyzer in accordance with the agreed customer contract terms.
- Collaborate with the Area Sales Manager to develop strategies aimed at maximizing the market penetration of the company's products in the region.
- Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
- Isolate the analyzer fault to board level for electronic, sample systems and repair.
- Propose design enhancements and improvements.
- Read and interpret schematics and electrical diagrams through to the component level.
- Document work performed in a service report in Sales Force.
- Complete billing or warranty documentation as needed.
REQUIRED EDUCATION AND EXPERIENCE:
- A.S. degree in electronics, equivalent military training, or prior work experience with a solid understanding of electronics.
- Bachelor's Degree, preferred’.
- 3-5 years’ experience with analyzers in the Oil and Gas industry, and refinery.
CORE COMPETENCY REQUIREMENTS:
- Must be a self-starter, able to work with minimal supervision in an isolated environment.
- Ability to approach problems with a sense of ownership, enthusiasm and innovation with a strong client service attitude.
- Ability to work on complex learning and development problems as well as teach highly technical information is essential.
- Ability to interface with people at all levels.
- Approximately 80% domestic and international travel.
- Constantly stand and walk throughout the workday.
- Frequently reach with hands and arms; use hands to manipulate, handle, or feel material.
- Must be comfortable working at elevated heights.
- Must be able to work comfortably in high-temperature environments.