Retail Trainer - Malaysia
Love, Bonito · Kuala Lumpur
About us
Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.
For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.
At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.
Why join us?
At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:
- Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
- Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
- Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!
Join us as we redefine what it means to build an enduring global consumer group.
The role
At Love, Bonito we believe great customer experiences start with confident and knowledgeable retail teams. We are looking for a passionate and commercially-minded Retail Trainer to elevate the capabilities of our retail teams. You will partner closely with Store Leaders, Retail Operations and the Global Training team to equip our retail teams with the knowledge, skills and confidence to deliver exceptional customer experiences while driving business results.
More than delivering training, you’ll be a trusted partner to the business to equip our teams with product knowledge, styling expertise and customer service skills needed to create a memorable shopping experience while driving business performance. If you’re passionate about developing people, thrive in a fast-paced retail environment and enjoy making a tangible impact through learning, we’d love to hear from you.
Key responsibilities
Training & Facilitation
- Facilitate onboarding, product knowledge, customer service and selling skills training for retail teams
- Deliver new arrivals product launch training and key business initiatives to ensure teams are equipped for every campaign
- Conduct engaging learning sessions using interactive methods such as role plays, styling workshops, case studies and in-store practical activities
- Ensure training programmes consistently reflect Love, Bonito’s brand values and customer experience standards
Coaching & Capability Development
- Conduct regular store visits to reinforce training, observe behaviours and provide actionable feedback to Retail Associates and Store Leaders
- Identify capability gaps and partner with Retail/Area Managers and Store Managers to create targeted coaching and development plans
- Reinforce consistent execution of customer service standards, styling consultations and selling techniques across stores
Performance & Business Partnership
- Analyse customer feedback, customer service audits, business performance and store observations to identify learning opportunities
- Measure training effectiveness and recommend improvements to enhance retail capability and customer experience
- Partner closely with Retail/Area Manager and Global Training team to implement regional learning strategies and support new initiatives
- Support store openings, campaign launches and business projects where training expertise is required
Learning Operations
- Maintain training calendars, completion records and learning documentation for the assigned market
- Localise and continuously improve training materials to ensure relevance for the local retail team while maintaining global consistency
- Gather learner feedback and continuously refine training programmes to meet evolving business needs
You should have / be
- Passionate about developing people and helping others succeed
- An engaging and excellent communicator with strong interpersonal and storytelling skills
- A confident facilitator who enjoys presenting and connecting with diverse audiences
- A strong coach who enjoys spending time on the shop floor, observing behaviours and providing constructive feedback
- Commercially-minded, with the ability to translate learning initiatives into improved customer experience and business performance
- A proactive self-starter who takes ownership, works independently and thrives in a fast-paced environment
- Collaborative and able to build strong relationships with store teams and cross-functional stakeholders
- Adaptable, curious and always looking for opportunities to improve the learning experience
- A Love, Bonito ambassador who embodies our purpose, culture and values while inspiring others to do the same
Requirements
- Minimum 3-5 years of experience in retail, preferably within fashion, lifestyle or customer-centric industries
- At least 2 years of experience in training, coaching, learning & development or retail leadership
- Experience facilitating classroom, virtual and in-store learning programmes
- Strong presentation, facilitation and communication skills with the ability to engage diverse audiences
- Experience developing, adapting or improving training materials is an advantage
- Strong coaching, stakeholder management and relationship-building skills
- Comfortable travelling regularly within the assigned market to support retail stores
Benefits
- Full corporate insurance
- Discretionary performance bonus
- Fully stocked pantry
- Staff discounts
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact
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