Head of Luxury Cruising
Marchay · Remote · $100,000 (stated in the posting)
ABOUT MARCHAY
Marchay is a high-touch luxury travel company built around exceptional advice, access, and execution. Our core business serves members with highly personalized travel planning and support. Luxury Cruising will extend that standard to a broader audience, creating a distinct growth platform while maintaining the level of judgment and service associated with Marchay.
ROLE SUMMARY
Build a category-defining luxury cruise and yachting business within Marchay
Marchay is looking for an entrepreneurial luxury travel professional to build and lead our Luxury Cruising business. This is not simply a travel advisor role. It is an opportunity to create a business within Marchay: developing the product, building supplier relationships, attracting clients, advising them at a high level, and ensuring that every booking is executed to the standard expected of a luxury travel company.
The category spans the rapidly expanding world of luxury cruising and yacht-style travel, The Ritz-Carlton Yacht Collection, Four Seasons Yachts, Aman at Sea, Orient Express Sailing Yachts and other leading and emerging luxury operators. We want someone who is genuinely passionate about this product and understands that the best luxury cruise advisor does far more than book a cabin: they help clients choose the right ship, itinerary, suite, sailing, pre- and post-cruise experience, and overall trip.
Luxury Cruising will also be unique within Marchay: it will be the one Marchay travel product available to non-members. That makes this role both a travel role and a growth role. The Head of Luxury Cruising will have the opportunity to build a meaningful stand-alone business, with the full support of Marchay's brand, marketing resources, supplier relationships, technology, and service team.
Please note that this is a remote role.
CORE RESPONSIBILITIES
- Build the business. Develop Marchay Luxury Cruising from the ground up, including its commercial plan, product strategy, target customer, sales process, partnerships, and growth priorities.
- Advise and convert clients. Serve as the category expert for prospective and existing clients: understand what they want, recommend the right product and itinerary, explain meaningful differences among operators, and convert interest into bookings.
- Own the client experience. Remain accountable for the quality of the journey from initial inquiry through post-trip follow-up. You will be supported by Marchay's broader service resources, but you will set the standard and ensure that the details are executed at a very high level.
- Develop deep supplier relationships. Build senior relationships across luxury cruise and yacht operators, representation companies, sales teams, and other relevant partners. Stay close to new ships, routes, product changes, promotions, preferred benefits, and opportunities that matter to clients.
- Create demand beyond the Marchay membership. Build a pipeline of non-member clients through digital marketing, partnerships, referrals, business development, events, and other channels. You will have meaningful Marchay support, but you should be excited to own growth rather than wait for leads.
- Make content a growth engine. Develop a point of view on the category and translate it into useful, compelling content. You do not need to personally shoot and edit every piece, but you should be comfortable creating content yourself and/or assembling and directing the resources required to produce it.
Requirements
- Meaningful experience in luxury travel, luxury cruising, yachting, or a closely related premium travel category. Direct experience selling or advising on luxury cruises is strongly preferred.
- A strong working knowledge of the luxury cruise market, its leading operators, and the differences in product, service style, itineraries, accommodations, and client fit.
- First-hand understanding of high-end travel advising and what it takes to execute complex trips for demanding clients.
- A genuine enthusiasm for the category. We want someone who follows new ships and products because they are interested in them, not simply because it is part of the job.
- An entrepreneurial orientation and a desire to build. You should be energized by an open field, a revenue goal, and the chance to create the playbook rather than inherit one.
- Strong communication and sales instincts, with the confidence to advise sophisticated clients rather than simply take orders.
- Comfort with digital marketing and content. You do not need to be a full-time marketer or content creator, but you need enough fluency to develop the strategy, work effectively with specialists, and judge what is good.
- Strong supplier relationship skills and a willingness to travel for ship visits, familiarization trips, industry events, and relevant sailings.
- Excellent judgment, organization, follow-through, and attention to detail.
Benefits
- Compensation: $100,000 base salary + commission, with total earning potential of $200,000+
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Flexibility: Remote work environment with the ability to manage your schedule effectively
Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.