Senior HR Operations Specialist
Mindvalley · Malaysia
About the Role:
As a Senior HR Operations Executive, you’ll drive innovation and efficiency across Mindvalley’s global HR processes. You’ll partner with senior stakeholders to optimize workflows, ensure compliance, and champion the use of AI and automation to elevate the employee experience. Your expertise will shape how we scale, streamline, and continuously improve our people operations.
Responsibilities:
Oversee the full employee lifecycle: onboarding, offboarding, promotions, transfers, and contract renewals
Ensure compliance with local and international labor laws and company policies
Manage and optimize HRIS data, reporting, and documentation
Identify and implement process improvements, leveraging AI and automation tools
Act as a key point of contact for senior stakeholders across HR, IT, Finance, and Legal
Manage relationships with external HR service providers (payroll, benefits, visas)
Conduct regular audits and assessments to ensure operational excellence
Lead or support HR technology projects and change initiatives
Provide timely, people-centric support to team members at all levels
What success looks like :
Within 90 days, you’ve mapped and improved at least one core HR workflow using automation or AI
You’ve built strong relationships with key stakeholders and are recognized as a trusted partner
HR data is accurate, up-to-date, and actionable for decision-making
Compliance gaps are identified and addressed, with clear documentation in place
Team members experience faster, smoother HR processes
Must-haves:
5 years’ experience in HR operations, with a track record of process design and optimization
Advanced skills in HRIS, data management, and HR reporting
Demonstrated experience automating HR workflows or implementing AI-driven solutions
Strong analytical skills and attention to detail
Excellent communication and stakeholder management abilities, including with senior leaders
Up-to-date knowledge of HR technology trends
Proactive, solutions-oriented mindset
Familiarity with AI tools such as Claude, or experience building AI-powered HR workflows
Nice-to-haves:
Experience in a global or multi-jurisdictional HR environment
Familiarity with AI tools such as Claude, or experience building AI-powered HR workflows
Project management experience in HR tech implementations
Experience managing vendor relationships and contracts
Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.