Billing, Credentialing & Back-Office Operations Coordinator
Nabi · Remote
Location: Remote
Hours: Full-time preferred (40 hours/week); minimum 30 hours/week
About Nabi Health
At Nabi Health, we provide weight-inclusive nutrition care for people navigating eating disorders, disordered eating, and body distress. Our clinical model is supported by a strong operational backbone that ensures patients and providers have seamless, reliable, and ethical care experiences.
We are seeking a Billing, Credentialing & Back-Office Operations Coordinator to support revenue cycle operations, provider onboarding, and administrative workflows that enable our clinicians to deliver high-quality care at scale. This role is ideal for someone who is detail-oriented, systems-driven, and excited to help build operational processes in a growing, mission-driven healthcare startup.
What You’ll Do
Billing & Revenue Cycle Management
Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up
Track and resolve claim denials and follow up with payers to ensure timely reimbursement
Maintain accurate billing, insurance, and provider records within EMR and practice management systems
Support revenue cycle reporting and collaborate with operations leadership to improve efficiency
Credentialing & Provider Enrollment
Manage credentialing and payer enrollment for new Registered Dietitians (RDs)
Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible
Maintain up-to-date provider licenses, credentials, and payer statuses
Ensure provider capacity keeps pace with patient growth
Back-Office & Administrative Operations
Support onboarding of clinicians into EMRs, billing systems, and administrative workflows
Maintain accurate provider and administrative data across internal systems
Assist with scheduling, data entry, and clinician administrative support as needed
Collaborate with leadership to streamline workflows and build scalable operational processes
Compliance & Communication
Ensure compliance with HIPAA and payer requirements across all workflows
Serve as a point of contact for clinicians and patients regarding administrative and billing questions
Communicate clearly, professionally, and empathetically in a patient-centered care environment
What You Bring
Required
1+ years of healthcare administration experience
Prior experience with medical billing, insurance claims, denials, or RCM workflows
Strong organizational skills and exceptional attention to detail
Comfort with EMRs, billing software, spreadsheets, and Google Workspace
Ability to work independently in a fast-paced, fully remote environment
Preferred
Experience with credentialing, payer enrollment, or provider onboarding
Experience in behavioral health, nutrition, or eating disorder practices
Familiarity with EMRs such as SimplePractice, Healthie, or similar systems
Working knowledge of CPT and ICD-10 codes
What We’re Looking For
A problem-solver with a process-first mindset
Highly reliable, proactive, and detail-oriented
Comfortable with ambiguity and rapid growth environments
Clear, timely communicator and strong collaborator
Committed to equity, respect, and patient-centered care
What We Offer
Competitive pay
Health, dental, and vision insurance (for full-time roles)
Home technology reimbursement
Flexible scheduling within core business hours
Professional growth opportunities within a rapidly scaling health organization