Community Support Specialist

Nawy Real Estate · maadi

We are looking for a dedicated and enthusiastic Community Support Specialist to join our Fintech team.

This role involves engaging with our community of clients and investors, providing exceptional support,

and ensuring a positive experience throughout their journey with us. The ideal candidate will be a

proactive communicator, problem-solver, and brand ambassador who can foster strong relationships

within our community.

Key Responsibilities:

Customer Engagement:

Act as the primary point of contact for community members, responding promptly to inquiries through various channels, including chat, calls, social media, email, and online forums.
Engage with customers to build a positive relationship, answer questions, and provide support related to our services.

Community Management:

Monitor community platforms to maintain a positive and supportive environment, addressing concerns, and escalating issues when necessary.
Identify trends in community feedback and report insights to internal teams for continuous improvement.

Support and Problem Solving:

Assist customers with account issues, technical difficulties, and other concerns by providing clear and effective solutions.
Troubleshoot customer issues and collaborate with internal teams to resolve problems promptly.

Feedback Collection and Reporting:

Prepare reports on community engagement, common issues, and suggestions for enhancing the customer experience.

Knowledge Base Management:

Contribute to the creation and maintenance of FAQs, guides, and other support resources to empower community members with self-service tools.

Regularly update the knowledge base with new information as products or services evolve.

Event Coordination:

Assist in organizing and executing virtual or in-person community events, webinars, or meetups to foster engagement and build relationships.

Support promotional efforts for events and participate as a representative of the company.

Legal Documentation and Compliance:

Create, print, and fill in all contracts/reservation forms for property investments.

Handle courier services for document delivery and ensure timely processing of all paperwork.

Requirements

Bachelor’s degree in Communications, Finance, Economics, Business, or a related field.
2+ years of experience in customer support, community management, or a similar role.
Excellent verbal and written communication skills in both English and Arabic.
Very Strong numerical skills
Good excel knowledge
Strong interpersonal skills with a passion for helping others and building relationships.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with social media platforms, community management tools, and CRM systems.
Problem-solving skills with a proactive and empathetic approach.

Preferred Skills:

Experience in the real estate, investment, or tech industry.
Familiarity with online forums, social media strategies, and community engagement best practices.
Experience organizing and hosting virtual events or webinars.