Talent Acquisition Lead, Customer
Omnea · London
Our Mission:
Omnea is the agentic operating system for procurement.
Procurement touches every pound a business spends, yet requests still stall for weeks and approvals get lost in inboxes. Our AI-first platform changes that: our agents capture requests, route approvals, onboard suppliers, flag risk and track every renewal, while anyone in the business can ask a question and get an answer grounded in their own company’s data. Buying becomes painless for everyone, procurement gets a seat at the table, and our customers have saved more than 100,000 hours of manual work so far.
Companies like Spotify, PayPal, T. Rowe Price, JustEat, Adyen and S&P Global run procurement on Omnea. We’re backed by $75M from Khosla Ventures, Insight Partners and Accel, and we’ve been named the UK’s number one startup in the Startups 100, ranked 11th on Sifted’s 2026 list of Europe’s fastest-growing companies, and recognised as one of Fast Company’s Most Innovative Companies.
Talent density matters more to us than almost anything else. We keep the bar high in every team, so everyone here has real ownership and real impact. Our team is full of former founders and operators who’ve scaled unicorns, and we’re looking for people who want to do the best work of their careers alongside them.
Find out more about the team and life at Omnea here.
What we're looking for:
We're looking for a Senior Talent Lead to take a leading role in hiring for Accounts Management, Customer Success, and Solutions roles. You'll be a core member of the customer recruiting team, refining and scaling how we attract and hire exceptional talent in this space.
You'll lead sourcing, outreach, pipeline development, and candidate close. You'll optimise how we source and evaluate customer talent, elevate the candidate experience, and continuously sharpen what "great" looks like. This is a hands-on doing role: you'll spend significant time on sourcing, screening, and relationship management. As we scale, you'll refine processes and ways of working that strengthen how we hire for customer excellence.
We have a talent function focused on quality and care, not volume and speed. This role is for someone who wants real ownership and to be genuinely embedded in the team, continuously refining what we do.
What can you expect?
Lead how we source and hire for customer roles. Map the talent market, build a personal network of top-tier customer talent, and optimise how we source, screen, and close for customer roles. You'll become the person our customer leadership trusts to find exceptional talent.
Be hands-on. Spend significant time on outreach, screening calls, and candidate management. Map talent markets, run sourcing campaigns, and give candidates a genuine sense of who we are. This isn't a back-office role.
Partner with customer leaders. Understand what "great" looks like for an Account Manager or Customer Success Lead. Shape role specs with hiring managers, define success profiles, and influence who joins the team.
Obsess over candidate experience. Be thoughtful about every interaction from first outreach to final call. Advocate for candidates internally, manage expectations clearly, and build relationships even when they don't get the role.
Craft authentic outreach. Write compelling, personalised messaging that engages passive candidates. Pitch Omnea with genuine enthusiasm, understanding what motivates customer-facing talent.
Build credibility in the customer community. Become the go-to person for opportunities at a scaling organisation. Contribute to employer brand and build a personal network through thoughtful outreach.
Continually refine how we hire as we scale. Optimise processes based on what's working, coach customer leaders on what we've learned, and evolve our playbooks. Strengthen the customer recruiting function as a competitive advantage.
About you:
5+ years recruiting for or in Customer Success or customer-facing roles in scaling startups. You know what great looks like and hold a high bar, but you're pragmatic and solutions-oriented.
You genuinely care about candidate experience. You see recruitment as a two-way relationship. You ensure candidates feel heard and consider Omnea in the future, even if they don't get the role.
Track record of execution. You've met ambitious targets, built strong networks in the startup ecosystem, and people trust you to get things done.
Ruthlessly organised and outcomes-driven. You prioritise under pressure, measure success by results, leverage AI in your processes, and nail the fundamentals: process discipline, clear communication, ATS hygiene.
Entrepreneurial and want real ownership. You're not looking for a narrow recruiter role. You want to improve what we do and shape how we hire for customer roles. You see this as an opportunity to elevate recruiting excellence.
Strong bias to action. You move fast, test ideas, and thrive in ambiguity. You execute with minimal guidance.
Clear, persuasive communicator. You write compelling outreach, pitch passive candidates, conduct thoughtful interviews, and can hold your own in strategic conversations.
A really good human. Collaborative, kind, low-ego. You want to win, but not at others' expense. You're mission-driven and genuinely excited about making something exceptional even better with us.
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
A few things to note:
We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here.
We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here
We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here!
We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).
We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!
