Head of Customer Value
Omnea · London
Our Mission:
Omnea is the agentic operating system for procurement.
Procurement touches every pound a business spends, yet requests still stall for weeks and approvals get lost in inboxes. Our AI-first platform changes that: our agents capture requests, route approvals, onboard suppliers, flag risk and track every renewal, while anyone in the business can ask a question and get an answer grounded in their own company’s data. Buying becomes painless for everyone, procurement gets a seat at the table, and our customers have saved more than 100,000 hours of manual work so far.
Companies like Spotify, PayPal, T. Rowe Price, JustEat, Adyen and S&P Global run procurement on Omnea. We’re backed by $75M from Khosla Ventures, Insight Partners and Accel, and we’ve been named the UK’s number one startup in the Startups 100, ranked 11th on Sifted’s 2026 list of Europe’s fastest-growing companies, and recognised as one of Fast Company’s Most Innovative Companies.
Talent density matters more to us than almost anything else. We keep the bar high in every team, so everyone here has real ownership and real impact. Our team is full of former founders and operators who’ve scaled unicorns, and we’re looking for people who want to do the best work of their careers alongside them.
Find out more about the team and life at Omnea here.
The Role
We're looking for a commercial powerhouse to build and run our Customer Value function from the ground up. As Head of Customer Value, you'll own the expansion and retention motion across our enterprise base: leading our Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high-potential team into an elite GTM function.
This is a leadership position reporting into our VP Customer Experience, working closely with our CEO and CCO. You'll own revenue growth, churn prevention, talent development, and represent Omnea in high-stakes conversations with CFOs, COOs, and procurement leaders at some of the world's largest companies.
Omnea's product is sticky: it's a business transformation, not a point tool, so the majority of the number you own comes from expansion. This is a heavy-expansion, patient, high-stakes enterprise motion, not a high-volume or PLG one, and we want someone who's led that kind of team before, or led a Sales team with the same intensity and rigour.
What You'll Do
Own the expansion and retention motion: Take full ownership of upsell and expansion across our enterprise base. Run weekly deal reviews with your Customer Value Leads, personally step into high-stakes opportunities, and make sure every account has a clear commercial path forward. This is an IC-plus-leader role: you're not just managing a team, you're closing deals alongside them.
Build the playbook from scratch: We don't yet have the commercial infrastructure to match our ambitions. You'll build it: deal review cadences, multi-threading strategies, QBR frameworks, expansion playbooks, and a culture of commercial ownership across the team. You'll set the standard for what great account management looks like at Omnea.
Make every customer see their ROI: Our customers love us, but we're not yet telling the value story as well as we could. You'll work closely with the VP Customer Experience and VP Product to develop ROI-driven QBR frameworks, so every executive sponsor sees a clear, compelling picture of what Omnea delivers. Procurement delivers measurable ROI; we should be the ones presenting it back.
Coach and scale the team: Lead our current Customer Value Leads directly, help them develop commercially, and hire as we grow. Help your team navigate complex enterprise relationships, multi-thread into new stakeholders, and develop into excellent account managers in their own right. You'll know what great looks like, and you'll raise the bar.
Feed the product and revenue roadmap: You're the closest person to what our customers actually need and what they'll pay for next. Work hand-in-hand with the Product team on the feedback loop: surfacing expansion opportunities, flagging friction, and helping pre-sell new modules with the right design partners before they launch.
What's Different About This Role
This is a leadership hire into a function that doesn't fully exist yet. You're not inheriting a playbook, you're writing it, and you'll be judged on how fast a scrappy team turns into an elite one.
We're expansion-first, not retention-first. Most of the number you own comes from growing accounts, not just keeping them, because the product gets stickier and more valuable to a customer the longer they run on it.
We want a player-coach, not a RevOps dashboard manager. You'll personally run deals alongside your team, get on planes with them at end of quarter, and be in the room for the highest-stakes conversations.
We're just as open to a Sales leader with the right intensity and rigour as we are to an Account Management leader, provided the motion they ran was expansion-heavy, enterprise, and high-stakes.
About You
You're a natural commercial operator: as comfortable rolling up your sleeves on a renewal negotiation as you are building a team cadence from scratch. You had a strong track record as a senior IC before you grew into a leader, and you believe the best leaders player-coach their teams rather than manage from the sidelines.
You're not afraid to be in the weeds, get your hands dirty, and directly drive deals, but you're also passionate about coaching your team to do their best work. You get on aeroplanes at end of quarter, together with your team.
8+ years of experience in a senior commercial or customer leadership role, with 3+ years leading a function, both as an IC and as a leader. You're hands-on rather than a RevOps dashboard manager, you've worked in high-calibre environments, and you're genuinely excited by the journey of taking a function from scrappy to scaled.
You've owned NRR targets before, or have a very strong appetite and capability to. You understand hustle and complexity: managing enterprise accounts in tough environments, navigating long cycles, and working with multiple stakeholders to get things across the line. You know the levers - retention, upsell, multi-threading, executive relationships, champion building, value articulation - and you've applied them in proper enterprise deals (six-figure ARR+, complex buying committees, significant project management). This isn't a PLG or high-volume mid-market motion; it's patient, strategic, high-stakes account management.
A proven track record of building, scaling, and leading high-performing commercial teams, from early stage to growth. You know what exceptional talent looks like, and you've recruited, coached, and retained an A+ team before.
Good commercial intuition, and the ability to build rapport, influence people, and drive change, whether it's with a distinguished exec or a junior operator. You're a natural communicator, and you have the gravitas and executive presence to engage senior leadership, ideally up to CFOs, Legal, or Procurement.
Above all: you're ambitious, commercial, collaborative, and care deeply about building something exceptional. You thrive in ambiguity, move fast, and have an almost obsessive sense of ownership and entrepreneurship, whether that's shown up in academia, work, sport, sales, or founding something of your own.
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
A few things to note:
We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here.
We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here
We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here!
We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).
We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!
