Payroll Team Lead

ICG Medical · Cape Town

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Job Title: Payroll Team Lead

Location: Plattekloof, Cape Town, South Africa

About ICG Medical

ICG Medical is a global healthcare recruitment business focused on connecting nurses across all specialties, midwives, home care professionals and healthcare workers with opportunities worldwide.

Our vision is to improve patient care, and our culture is built around three core values: Open, Family and Passion. We believe in building trusting relationships, supporting one another and delivering an excellent service to our candidates, clients and colleagues.

With established offices across the UK, Ireland, India, South Africa, China, Australia, Canada and the USA, ICG Medical continues to grow its global presence through its specialist healthcare recruitment brands.

The Role

We are looking for an experienced and proactive Payroll Team Lead to oversee payroll operations.

This role is ideal for an individual with previous experience in a senior payroll or team leadership position. You will be responsible for managing the payroll admin team by supporting and developing each admin, handling all payroll escalations, and ensuring that payroll activities are completed efficiently and within agreed deadlines.

The successful candidate will be organised, detail-oriented and confident managing competing priorities in a fast-paced, international business environment.

Key Responsibilities

• Lead, support and guide the payroll team, promoting accountability, accuracy and consistent performance.
• Monitor payroll deadlines and ensure all payroll activities are completed within the required timeframes.
• Investigate and resolve complex payroll queries and discrepancies.
• Act as a key point of contact for payroll-related queries from employees, managers and internal stakeholders.
• Maintain accurate payroll records and ensure appropriate documentation and processes are followed.
• Identify opportunities to improve processes, controls and efficiencies.
• Work collaboratively with Finance, Compliance and other departments to ensure payroll information is accurate and up to date.
• Support the development and continuous improvement of payroll procedures and best practices.
• Take ownership of payroll-related challenges, escalating issues where appropriate and implementing effective solutions.
• Create the cost upload on a weekly basis and reconcile cost against payments in the accounting system.
• Manage the collections and recovery of overpayments
• Be confident in the weekly pension process, including reconciliation and making payments to the pension provider

Requirements and Experience

• Proven experience in payroll administration.
• Previous experience in a Payroll Team Lead, Senior Payroll Executive or similar role Team Lead role.
• Strong understanding of payroll processes, controls and compliance requirements.
• Experience supporting, guiding or managing a team.
• UK healthcare payroll experience would be highly advantageous but is not essential.
• Experience  and multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to investigate and resolve discrepancies.
• Excellent attention to detail and a high level of accuracy.
• Strong communication and stakeholder management skills.
• Good organisational skills and the ability to manage competing demands effectively.
• A proactive, accountable approach with the confidence to take ownership of payroll operations.

Key Competencies

The ideal candidate will demonstrate:

• Leadership: The ability to guide, support and motivate a payroll team.
• Accuracy: A strong focus on detail and maintaining high payroll standards.
• Organisation: The ability to prioritise workloads and meet strict deadlines.
• Accountability: A willingness to take ownership of responsibilities and resolve issues.
• Problem-Solving: The ability to investigate discrepancies and implement practical solutions.
• Communication: The ability to build effective working relationships with internal stakeholders.
• Adaptability: The confidence to operate effectively in a fast-paced, changing environment.
• Continuous Improvement: A proactive approach to improving processes and team performance.

Why Join ICG Medical?

At ICG Medical, you will be part of a growing international organisation where collaboration, accountability and continuous improvement are valued.

You will have the opportunity to contribute to a critical business function, support a dedicated payroll team and make a meaningful impact across our global operations.

If you are an experienced payroll professional ready to take the next step in your career and lead a team within a dynamic international business, we would love to hear from you.

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