IT Helpdesk Technician B2

OneTouch Direct · Bogotá

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We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

🔎 Job Conditions

• 📍 Location / Modality: 100% On-site – Bogotá (Conecta 80).
• 📄 Contract Type: Permanent / Indefinite term contract.
• 💰 Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
• 🎓 Training: 2 fully paid days.

🕒 Schedule / Shifts:

• Full-time availability from Monday to Sunday.
• Morning window shifts (finishing at 5:30 PM max).
• 2 days off per week (rotating/not fixed).

🚀 Main Functions

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log details, and ensure proper follow-up on cases.
• Deliver high-quality customer service and technical assistance completely in English.

✨ Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

💡 Detalles que te servirán al publicarla:

• Cambié "Technician" por "Support Analyst" en el título porque es el término exacto que Sergio aprobó en el archivo Creación Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo.
• Dejé súper claro el "100% On-site" porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.

Requirements

🎯 Key Requirements (Please read carefully before applying)

• English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
• Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
• Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
• Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
• Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.

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