MS Dynamics ERP System Supervisor
Optimiza · Amman
Optimiza is looking for a dedicated MS Dynamics ERP System Supervisor to oversee the management and optimization of our Microsoft Dynamics ERP environment. This leadership role requires a deep understanding of Microsoft Dynamics ERP systems, combined with strong supervisory skills to manage the ERP team and ensure seamless system performance and support.
Key Responsibilities:
- Supervise daily operations and administration of Microsoft Dynamics ERP systems to ensure high availability and reliability.
- Lead the implementation, configuration, and upgrades of Dynamics ERP modules according to business needs.
- Manage and mentor the ERP support team, coordinating troubleshooting, issue resolution, and user support activities.
- Collaborate with functional consultants and business stakeholders to gather requirements and deliver system enhancements.
- Monitor system performance and security, and implement best practices to maintain system integrity.
- Develop and maintain comprehensive documentation of system configurations, processes, and procedures.
- Provide training and support to end-users to maximize system utilization and effectiveness.
- Ensure compliance with organizational policies and industry standards.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 5 years of experience working with Microsoft Dynamics ERP systems, including system administration and supervision.
- Strong knowledge of Dynamics ERP modules, customization, integrations, and upgrades.
- Proven experience managing and leading ERP support teams.
- Excellent problem-solving, communication, and leadership skills.
- Ability to work collaboratively across departments and manage multiple priorities.
- Relevant Microsoft Dynamics certifications are highly desirable.
Benefits
- Class A Health Insurance