Centralized Load Control Customer Service Agent (TP)
Pacific Aviation · San Francisco · $23.15/hr (stated in the posting)
Pacific Aviation is hiring experienced team members to perform centralized load control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.
As Centralized Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.
Requirements
What You’ll Do
- Calculate EZFW (estimated zero fuel weight) and transmit to the flight dispatcher.
- Prepare and complete all flight documentation (checklists, logs, etc.) as required by the airline.
- Plan ULD requirement for the flight. Send UCM telexes after arrival and departure of aircraft.
- Double check all incoming documentation (cargo list,
- loading instructions, NOTOC) and contact the respective staff to correct errors.
- Communicate special load information (e.g., AVI) to CLC for addition to NOTOC.
- Notify Loading Supervisor of any weight restrictions and offload cargo per the cargo priority list.
- Make note of trapped fuel that could affect the ZFW and notify flight dispatcher of significant changes in ZFW.
- Contact CLC for the final readback.
- Check the final load sheet for accuracy and present to pilots for signature.
- Inform the cockpit crew of last-minute changes (LMC) and amend the load sheet accordingly.
What You Bring
- Fluent in English (written and verbal)
- Strong attention to detail and documentation accuracy
- Ability to manage time-sensitive, high-pressure tasks
- Team player with strong communication and coordination skills
- Comfortable using technology and airline systems (DCS, telex, email, etc.)
- Self-motivated, methodical, and able to adapt to unexpected situations
- Aviation experience or 3+ months in a customer service role preferred
- Must be legally authorized to work in the U.S.
- Willingness to complete all required airline and safety training
Schedule
- Part-Time
- Varies depending on availability and seasonal demand
- Must be available on weekends and holidays as needed
Benefits
Benefits
- Pay: $23.15 per hour + Shift B Premium ($1)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Uniform Provided
- Parking Discount
- Paid Training
- Referral Bonus
- Cell Phone Plan Reimbursement
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