Systems Engineer - IT Support
Pakistan Single Window · Islamabad
- Keeping all IT systems running smoothly and ensuring users get the maximum benefit from them
- Install and configure computer hardware operating systems, software, and applications
- Administration of all IT peripherals
- Installation of printer, scanner, and other ICT peripherals
- User administration Domain Controller
- Configuration of user profile and Office 365 configuration
- Assessing the new IT requirements and procuring equipment
- L1 and L2 support for all desktop and laptop users
- Create, update, and maintain all IT asset inventory documentation
- Installation and managing the Anti-Virus
- Support and troubleshoot all IT-related issues and escalate to vendors as required
- Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings.
- Responsible for uploading jobs, tenders, policies, and legal sections of the PSW website
- Configuration, troubleshooting, and maintaining all Network Equipment
- Keeping up-to-date network Diagram of office
- Monitoring of the Network to determine bandwidth consumption and outage.
- Troubleshoot network problems, diagnosing and solving hardware or configuration faults
- Responsible for ensuring network connectivity throughout a company’s LAN/WAN infrastructure with technical considerations.
- Installation and support of LANs, WANs, network segments, Internet, and intranet systems.
- Managing multiple WAN Links to provide maximum uptime of internet.
- Installation and configuration of Wireless network.
- Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online
- Design and manage Office 365 SharePoint sites that meet current and future company requirements
- Configure and create Site collections, Lists, Document libraries, Pages, and views to collaborate with users.
- Implement document management using features like security, versioning, and access level
- Create departmental sites and integrate them with the main company intranet site
- Create Business process workflows to make the paperless environment
- Access to business process flow which can be automated in the company
- Understanding the complete process from the relevant department, creating prototyping, providing UAT, making it LIVE, and providing support to the workflows
- Set up Microsoft Flows (Power automate) to provide auto approval and status update features based on predefined criteria
- Provide technical support to end users and resolve day-to-day issues regarding SharePoint usage
- Identify areas and processes where O365 and SharePoint can be better leveraged and facilitate process improvements.
Requirements
- Bachelor’s Degree in (Engineering/ICT) - preferred
- 2 to 5 years of relevant experience
- Certification in Microsoft Technologies (Office 365, Sharepoint) will be a plus point
- MS office, Office 365, WLAN Setup, Basic Video Conferencing Setup, Office 365 Sharepoint and Power Automate
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