Claim Specialist/Senior Claim Specialist, Property
Chubb · Toronto
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
KEY OBJECTIVE:
To investigate, evaluate, reserve, and resolve property claims via telephone adjusting with technical accuracy, sound judgment, and a strong commitment to service excellence, while adhering to all applicable claims service standards, policy provisions, and regulatory requirements.
MAJOR RESPONSIBILITIES:
- Deliver exceptional customer service that reflects Chubb's differentiated value proposition.
- Analyze the first report of loss to determine coverage, nature of loss, and scope of damage.
- Conduct thorough claim investigations, securing and filing all supporting documentation while verifying accuracy, relevance, and completeness.
- Critically review property restoration estimates to ensure accuracy and fairness.
- Establish accurate reserves in a timely manner, adjusting as new information warrants.
- Identify when claims exceed authority and proactively seek the appropriate technical assistance.
- Achieve an open-to-closed inventory ratio of 1:1 or better.
- Maintain an active claim diary to ensure the proactive and timely disposition of all files.
- Document all claim developments promptly and accurately within the claim file.
- Advance file investigations to the fullest extent possible at the telephone adjustment level, then refer files to field or examiner adjusters as required.
- Exercise sound judgment in evaluating nature of loss, liability, coverage, applicable limits, and damages to reach well-reasoned final dispositions.
- Negotiate settlements effectively where appropriate, applying technical knowledge and professional discretion.
- Communicate clearly and collaboratively with all key stakeholders including Underwriting and Brokers Partners.
- Recognize and act on subrogation and salvage opportunities where applicable.
- Effectively manage the use, work product, and expenses of outside vendors as required.
- Support CAT Duty responsibilities during major industry loss events as needed.
- Adhere to Chubb Claim Handling Best Practices in all aspects of file management.