SRE Lead
Chubb · Malaysia
Key Objective:
- Lead the Site Reliability Engineering function to define and drive the organisation’s reliability engineering strategy — bridging software development and operations through engineering discipline, not manual process.
- Own the end-to-end reliability posture of production systems: define SLO/SLI frameworks, govern error budgets, and enforce production-readiness standards to protect business continuity.
- Build, mentor, and scale a high-performing SRE team that prioritises engineering over toil — automating manual work, embedding reliability into the SDLC, and driving down mean time to recovery through systematic improvement.
- Champion observability-led engineering through full-stack Dynatrace adoption, AIOps integration, and data-driven reliability decision-making at every layer of the stack.
- Serve as the primary reliability engineering partner to development and platform leadership, shaping architecture decisions, release policies, and automation strategy.
Key Responsibilities:
- Define and drive the SRE strategy and multi-year roadmap aligned to business priorities.
- Lead and develop the SRE team, including hiring, onboarding, performance management, career development, and succession planning.
- Own incident management, including severity classification, escalation, response SLAs, and leadership of major incidents.
- Champion blameless postmortems, root cause analysis, and implementation of systemic fixes.
- Establish and govern SLOs, SLIs, and error budgets, ensuring reliability targets are aligned to business needs.
- Drive resilience engineering, including chaos engineering, GameDays, production readiness reviews, and failure mode analysis.
- Reduce toil through automation, improved runbooks, and continuous operational improvement.
- Own observability and alerting standards, including monitoring strategy, dashboards, and alert quality.
- Partner with engineering, architecture, product, and leadership teams to embed reliability into design and delivery.
- Represent the SRE function in senior forums and provide reporting on reliability, risk, and operational performance.