Claims Transformation Product Owner

Chubb · Philadelphia

Claims Transformation Solutions & Enablement

The Claims Transformation Product Owner will be part of Chubb's North America Claims Transformation Solutions & Enablement Team and will be responsible for owning and driving the product vision, roadmap, and backlog for claims technology capabilities. As a Product Owner, you will play a critical role in translating business strategies into prioritized, well-defined product requirements that deliver operational efficiency, continuous improvement, and an elevated customer experience through innovative, technology-forward solutions.

You will work closely with process engineers, business analyst, business stakeholders, and IT development teams to define and prioritize the backlog, ensuring that the highest-value capabilities are delivered first. This role blends deep claims knowledge, data-driven decision-making, AI-enabled productivity, and Agile product management to lead high-impact initiatives across the claims function.

In this role, you will collaborate with stakeholders across Claim Operations, Claims Business Units, and IT to define, prioritize, and deliver technology solutions that support claim best practices and advance business strategies. You will own the product backlog for cross-regional and cross-functional initiatives with multiple stakeholders, and success requires strong analytical skills, technical competency, clear communication, and a genuine enthusiasm for working in a fast-moving, constantly evolving environment. You will leverage your product orientation, analytical thinking, prioritization discipline, and comfort with emerging technology to define, sequence, and deliver transformative capabilities, features, and organizational change.

The ideal candidate is intellectually curious, embraces change as an opportunity, and actively seeks out new tools and approaches, including AI-powered technologies, to continuously improve how products are defined and delivered.

Responsibilities

Own and prioritize the product backlog, ensuring it reflects a clear, compelling product vision that motivates stakeholders, drives change, creates measurable value, and secures buy-in from business leaders.
Define and communicate the product roadmap; orchestrate implementation and change management of solutions within the business, and communicate product status, issues, and risks to internal and external teams on a regular basis.
Conduct discovery, translate current state processes into clear user stories and acceptance criteria, and identify areas of significant product opportunity throughout claims.
Leverage data analysis, feedback channels, and product metrics to prioritize features that drive simplification in claims handling, create repeatable processes, streamline systems, improve the customer experience (internal and external), and eliminate pain points.
Apply AI-powered tools and generative AI assistants to accelerate requirements development, backlog grooming, gap analysis, and other product deliverables, modeling effective use of emerging technology for the broader team.
Identify opportunities to optimize resource throughput and capacity utilization; develop product strategy and long-term roadmap plans with leadership.
Create or utilize product and program management tools (product roadmaps, backlog trackers, stakeholder analyses, etc.) to scope, monitor, resource, execute, and communicate the status of multiple workstreams across various initiatives.
Create or utilize product documentation (user stories, acceptance criteria, product requirement documents, etc.) to capture feature scope, interdependencies, and the applications used to complete transactions.
Coordinate claims business owners, IT development teams, and other relevant stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed.
Establish consistent product ownership standards and practices within the team and across Claims globally.
Support planning and execution of large-scale technology implementations and operational transformation initiatives.
Represent business stakeholders and act as the voice of the customer in Agile product delivery, including sprint planning, backlog refinement, and sprint review ceremonies.
Maintain alignment with the broader Claims Transformation vision and roadmap and actively contribute to its evolution.
Maintain accurate and complete documentation (product roadmaps, release notes, end-user training materials, system user guides, etc.) utilizing tools such as SharePoint, MS Teams, JIRA, Visio, and Excel.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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