Project Manager - Client Operations
Pixelogic Media · Tokyo
About the company
At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide.
Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets.
Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions.
About the role
The ideal candidate will have proven experience in Digital Media and Localization project management, with a strong grasp of current and emerging technologies and workflows. They will be detail-oriented and highly organized, with the ability to manage tight schedules, anticipate risks, and take full ownership of their projects. Strong communication skills are a must, along with the flexibility to thrive in a fast-paced environment where priorities and workloads can shift.
Responsibilities
- Managing multiple projects from client order to delivery completion
- Establishing a solid understanding of specific client specifications and needs
- Building strong working relationships with clients and focusing on delivering the highest quality assets on time
- Liaising with multiple clients and internal teams and maintaining clear communication
- Developing project plans and workflows, managing time, budget, resources, and quality control
- Managing, monitoring, and updating all timelines and setting realistic expectations for day-to-day deliveries
- Providing strategic solutions to any issues that may arise with clients
- Collaborating with operational teams to build processes, make sure the workflow operates smoothly and efficiently, and initially enhancing the client experience
- Identifying areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Abiding by security policies and protecting information assets entrusted to you
- Other related tasks as assigned to fulfill responsibilities
Requirements
- English fluency
- Passionate about customer experience and customer service excellence
- Strong technical skills and knowledge of tools and devices in digital media
- Excellent communication skills
- Deep sense of urgency and ability to work in a fast-paced environment
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
- Bachelor's degree
- Experience in localization, media industry and post-production workflows