Endpoint Systems Engineer (L2)

Prime System Solutions · Remote

We are seeking an experienced L2 Endpoint Systems Engineer to support our endpoint engineering team with a strong focus on patching operations and endpoint management. This role will work closely with existing team members to ensure endpoint devices are secure, compliant, and operationally healthy across the organization.

The ideal candidate will be hands‑on, ticket‑driven, and comfortable operating in an MSP or enterprise environment, with the ability to contribute immediately to patching efforts and assist with remediating a backlog of deployments in Liongard.

Key Responsibilities:

Endpoint Patching & Maintenance

Perform patching and updates for client systems using Kaseya VSA.
Manage and deploy operating system and application patches through Microsoft Intune.
Support patching activities using Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment.
Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards.

Endpoint Management & Automation

Deploy, update, and manage third‑party applications across endpoint devices.
Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues.
Maintain endpoint performance, stability, and security across multiple environments.

Ticketing & Operational Support

Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system.
Work independently on L2‑level tasks while escalating complex issues when appropriate.
Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment.

Asset Management & Documentation (Liongard Focus)

Maintain accurate endpoint documentation and asset visibility using Liongard.
Assist with remediating an existing backlog of Liongard deployments, including:

Reviewing and fixing failed or incomplete inspections
Re‑establishing connections and configurations
Cleaning up and validating asset data

Ensure endpoint configurations and asset records are current and reliable.

Requirements

3–5 years of experience in endpoint management, systems engineering, or desktop support roles
Strong hands‑on experience with endpoint patching and update management
Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM
Familiarity with ConnectWise or similar ITSM/ticketing platforms
Working knowledge of PowerShell scripting
Strong troubleshooting, documentation, and communication skills
Ability to work independently in an L2 capacity with minimal supervision

Preferred / Nice‑to‑Have Skills

Experience working in a Managed Services Provider (MSP) environment
Previous experience with Liongard, particularly asset management and remediation
Exposure to patch compliance reporting and audit support
Understanding of endpoint security best practices

Role Level & Expectations

This is an L2‑level role, intended to provide immediate operational support
The engineer will act as an extension of the existing team, helping reduce workload and improve consistency
The role is hands‑on and execution‑focused, not a leadership or architecture position

Benefits

Work-from-home setup
Opportunity to work with a diverse team and international clients
Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
Health Maintenance Organization (HMO) coverage