Training Vitamin Specialist (Call Center)
ProCaps Labs · Henderson · $22/hr (stated in the posting)
POSITION SUMMARY
As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.
***Please note: The training class for this role is scheduled to start on NOVEMBER 2nd!
Requirements
WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS
- High school diploma or GED required
- Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
- Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
- Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
- Ability to make decisions and exercise good judgment in a fast-paced structured environment
- The ability to comfortably apply consultative sales techniques
- Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
- Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
- Must be a motivated self-starter who thrives in a team-oriented environment
- A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
- Ability to successfully complete ongoing training requirements
- Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
- Must be willing to work overtime or on weekends, as the workload demands
WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
- Educate customers on ingredients, features, benefits and use of company products
- Document customer inquiries and actions on tracking system and/or by completing logs
- Maintain confidentiality and sensitivity in all aspects of internal and external contacts
- Manage steady volume of calls on a daily basis and prioritize follow-through
- May generate written correspondence and process document requests
- Assist in identifying issues and trends to improve overall customer service and productivity
- Identify errors promptly and determine what corrective steps may be taken to resolve errors
- Responsible for all actions/responsibilities as described in company controlled documentation for this position
- Consistently creates opportunities to promote interest in ProCaps products and services
- Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
- Perform other duties and responsibilities, as assigned
Work Environment
- Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
- We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
- Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
- We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
- Duties are performed primarily in a smoke-free environment
PHYSICAL REQUIREMENTS
- Frequent sitting, standing, walking
- Able to lift up to 25 lbs.
Benefits
WHAT WE OFFER:
ProCaps Laboratories provides:
- A competitive starting rate of $22 an hour
- Performance-Based Bonus: Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.
- Eligible for a discretionary company-wide bonus
- Excellent Medical, Dental & Vision Insurance $0 *** when you qualify for the Wellness Program!
- Paid Time Off, Eight (8) Company Holidays
- 401k with 4.5% match
- 100% Company Life Coverage
- 100% Short Term Disability Coverage
- Gym Membership Fee Reimbursement
- Vitamin Allowance + Discounts
- Company-Funded HS ($1,600/year)
- Cash Reward Employee Referral Program
- Pet Insurance
* Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!
APPLICATION DEADLINE : This position will remain open until filled. Applications will be reviewed on a rolling basis.
HOW TO APPLY : Click below to apply directly through our career portal.
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