Concierge VIP Services | Clinic Assistant

Quality Health Services · Hong Kong

Responsibilities

Deliver premium concierge services to VIP patients and ensure an exceptional patient experience
Manage patient appointments, registration, reception, billing, and general administrative duties
Handle patient enquiries professionally via phone, email, and in person
Ensure a seamless, efficient, and positive patient journey throughout the clinic visit
Assist doctors during consultations, treatments, and clinical procedures
Dispense medications accurately according to doctors' instructions
Promote and support patient adoption of the QHMS mobile app and digital healthcare services
Educate patients on healthcare services and facilitate referrals where appropriate
Support daily clinic operations, including inventory control and medical supply management
Maintain a clean, safe, and welcoming clinic environment
Perform blood taking procedures where qualified and authorized
Assist with ad hoc projects and other duties as assigned

Requirements

Qualifications, Training and Experience

HKDSE / HKCEE or above
Proficiency in both written and spoken English, Cantonese and Mandarin
Excellent interpersonal and communication skills with a strong customer service mindset
Passionate about delivering premium patient care and concierge level service
Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment
Detail-oriented, responsible, and able to handle patient information with confidentiality
Comfortable using digital tools and mobile applications to support patient engagement and clinic operations
Fresh Graduates are Welcome
Experience in Hospitality/ Aviation/ Luxury retail industry would be an advantage