Customer Care Assistant/Clinic Assistant (Admiralty)

Quality Health Services · Admiralty

Responsibilities

Enhance patient experience, build/maintain strong relationships with them to support retention
Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
Manage customer complaints effectively and identify areas for improvement at clinic level
Provide clerical and administrative support to medical practitioners and management
Perform other ad-hoc tasks as assigned

工作職責

Requirements

Qualifications, Training and Experience

Diploma or above
Self-motivated, dedicated, independent, and customer-service oriented
Strong interpersonal, communication, and problem-solving skills
Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English)
Candidates with customer-facing / hospitality background are preferred

工作要求

Benefits