Business Analyst - IT - Goregaon, Mumbai
Rentokil Initial · Goregaon
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals.
- The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects
- Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements
- Analyse collected information to identify gaps, inconsistencies, and potential challenges
- Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories
- Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives
- Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements
- Support the resolution of requirement-related conflicts or issues during the project lifecycle
- Collaborate with design and development teams to ensure proper implementation of requirements
- Maintain and update the requirement documentation throughout the project lifecycle
- Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be").
- Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
- Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.
Key Result Areas:
- Contribution to the identification and resolution of potential requirement conflicts.
- Collaboration with cross-functional teams to ensure successful project outcomes.
- Requirement Gathering & Analysis
- Documentation & Specification Writing
- Process Flow Mapping
- Change & Issue Management
Requirements
Competencies (Skills essential to the role):
- Strong analytical and critical thinking
- Effective verbal and written communication
- Active listening and empathy
- Detail orientation and organisational skills
- Team collaboration and stakeholder management
Educational Qualification / Other Requirement:
- Graduate degree in the IT domain (Master’s Degree will be preferred)
- 3+ years of relevant experience
- Basic understanding of software development processes and technologies
Benefits
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility