Head of Product, Digital Collections
Renmoney · Belgrade
We’re looking for a Head of Product (Digital Collection) to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.
Key Responsibilities:
- Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
- Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
- Identify growth opportunities, design and run pilot projects, test and implement new strategies.
- Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
- Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
- Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
- Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
- Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.
Requirements
- 3+ years of experience in a similar leadership role within a bank, microfinance organization, or collection agency.
- Proven experience in designing, launching, and optimizing business processes in the debt collection domain.
- Experience implementing and maintaining automated collection systems (including configuration of robotic tools and telephony).
- Strong technical acumen: understanding of APIs, system integrations, backlog management, and task prioritization.
- Solid SQL knowledge and ability to work with databases to analyze and optimize collection strategies.
- Data-driven and systematic approach to collection management — capable of translating ideas into measurable results and vice versa.
Benefits
- Opportunity: The opportunity to work in an innovative fintech company with a global reach
- Benefits: Competitive salary, paid vacations and additional day-offs
- Growth Potential: Accelerating your product leadership career in a high-growth, innovation-driven fintech.
- Purpose: Build tools that empower thousands of clients to thrive and suceed.