Customer Engineer

RevenueBase · Waltham

RevenueBase:

We're building the data infrastructure that makes AI agents trustworthy instead of error-prone.
We provide continuously refreshed, verified B2B data for autonomous AI agents and GTM workflows.
We've tripled growth while maintaining 100% gross dollar retention and staying cashflow positive.
We power AI agents for Clay, Zoominfo, Dun & Bradstreet, and the next generation of AI GTM tools.

Why We're Hiring This Role:

The companies building the future of go-to-market are building on top of our B2B data infrastructure. Many are onboarded and running.
The hardest part of being a B2B data customer is figuring out how to run the right searches across the data to get the business outcome they bought us for. They need a technical partner to help them actually succeed with the product.
This role exists to own the full customer lifecycle — onboarding, activation, health, and expansion — across every account we have.
You are the founding hire for this function. When we hire behind you, you hire them.

What You'll Do:

Own the "first successful search" — every new customer's activation milestone. Get them there, fast. This is the most important thing you do.
Own customer health across all accounts. Know which customers are getting value, which are quiet, and which are at risk — before anyone asks.
Drive expansion and cross-sell. As we ship new API surface area (verification, enrichment, discovery, MCP), identify which customers need what and run the expansion conversation.
Run onboarding at scale. 3-5 new customers per month today, scaling to 10+. Make onboarding light, fast, and reliably successful.
Be the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually need.
Build the function. Write the playbooks, the health scoring, the expansion motion, and the onboarding framework — then rewrite them when they stop working.

Who You Are:

You've owned a quota before — NRR, expansion, or retention — and know how to drive it without being pushy.
You've worked at early-stage companies. You are allergic to process for process's sake. You write the playbook because there isn't one.
You are the most technical non-developer in every room, and developers respect you. You don't pretend to be an engineer, but you're not precious about getting into the weeds.
You don't wait to be told. The customer's success is your outcome, and you treat it that way.

Must have:

Tech literacy — enough to read a customer's integration code (Python, JSON, SQL, you name it), spot what's broken, write a small script to demonstrate an API call, and be credible in a technical conversation.
B2B data fluency — you know what firmographics, technographics, intent, and contact enrichment are. You understand why an email bounces, why a company name match is hard, and why verification matters.
API mental model — REST, webhooks, rate limits, authentication, and the difference between a batch file drop and a real-time API call. You can walk a customer through integrating our MCP server.

Nice to have:

Your First 90 Days:

Days 1-30: Shadow every active customer conversation. Write queries against our Snowflake environment. Sit in on sales and onboarding calls. Build a map of all customers — health, usage, expansion potential, risk.
Days 31-60: Take ownership of onboarding. Run the "first successful search" milestone with every new customer. Publish a customer health scoring framework.
Days 61-90: Identify and execute your first three expansion opportunities. Ship the v1 onboarding playbook. Tell us what you need to do this job 10x better.

Who You Are Not:

You have not spent your career at companies with 1,000+ employees and defined CS processes.
You do not need a playbook to get started.
You are not looking for a pure relationship role with no technical depth, and you are not looking for a pure engineering role with no customer contact.

Why RevenueBase:

Product with real traction: Customers rely on our platform in production.
High ownership: Small team where your work directly shapes the product.
Customer-driven culture: Activation and retention are how we measure success.
Growth stage company: Clear product-market fit and momentum.
Impact over process: Less bureaucracy, more building.

What We Offer: